AI voice agents for UK service businesses
When your team can't get to the phone, your voice agent picks up in your business's name, books the appointment into your diary and passes anything complicated to a person. OMH builds it, tests it and manages it for you.
Or call our demo agent now: [DEMO NUMBER][PLACEHOLDER]
Albion Square Dental
Manchester. Answered by Amy, AI assistant
Voice agents for businesses in London, Birmingham, Manchester, Leeds, Liverpool and Bristol
Built and managed remotely from Essex by a UK team
What a voice agent is
An AI voice agent is a phone assistant that answers your business line and talks to callers in natural speech. It understands what they need, answers from the information you have approved, books appointments into your diary and sends your team a written summary of every call.
It matters because most callers don't leave a voicemail. Someone with a leaking pipe, a broken tooth or a viewing to arrange wants it sorted now, so they try the next number on the list. You never find out that the call happened.
A voice agent answers on the first ring, at lunchtime, at 9pm and on bank holidays. Your team keeps the conversations that need a person.
Aire Valley Heating, Leeds
Calls after 5:30pm on a Tuesday. Illustrative example.
6calls
0answered
0jobs booked
See it and hear it
Watch a short walkthrough of a real call from start to finish. Better still, ring the demo agent and test it with your own questions.
The video is on its way. Until then, ring the demo agent to hear it for yourself.
The video loads from YouTube's privacy-enhanced player only when you press play. Video ID [PLACEHOLDER]
[PLACEHOLDER] Draft transcript. Replace with the final wording once the video is recorded.
It's twenty to eight on a Tuesday evening and a dental practice in Manchester closed over an hour ago. The phone rings. In the past that call went to voicemail, and most callers hung up before the beep.
Tonight the practice's voice agent answers. It says who it is, including that it's an AI assistant, and asks how it can help. The caller has chipped a tooth and wants to be seen this week.
The agent checks the diary, offers two times and books the one the caller chooses. It sends a confirmation text and emails a summary to reception, ready for the morning.
If the caller had asked a clinical question, the agent would not have answered it. It would have taken a message for the team, or put the call through to the emergency line the practice has chosen.
That's the whole job: answer, help where it can, book, and hand over to a person when it should.
Industries
We set up AI voice agents for estate and letting agents, dental clinics, healthcare clinics, plumbers, heating engineers, builders, law firms and car dealerships. Each agent is scripted around the calls your sector actually gets.
Catch every viewing request and landlord enquiry while the team is out on appointments.
An AI receptionist for dentists that keeps the front desk free for the patients in the room.
No clinical or medical advice given.
Takes booking and admin calls so reception can focus on the patients in front of them.
No clinical or medical advice given.
An answering service for plumbers that picks up while your hands are full.
Answers breakdown and service calls through the winter rush, day and night.
Takes project enquiries properly while the team is on site.
Takes new enquiries and routes existing clients while fee earners are in court or meetings.
No legal advice given.
Answers sales and service calls so nobody rings off while the desk is busy.
Areas we serve
We focus our voice agent work on six cities. We don't have offices in any of them and we won't pretend otherwise. Our team is in Hullbridge, Essex, and we run discovery, testing and monthly reviews by video call and phone.
Your callers still get a local experience. The agent can answer on your existing number, or on a new local number with the right area code.
For estate agents, dental practices and law firms across the capital.
Talk to us about LondonFor law firms, car dealerships and builders across the West Midlands.
Talk to us about BirminghamFor dental clinics, letting agents and heating engineers across Greater Manchester.
Talk to us about ManchesterFor heating engineers, plumbers and healthcare clinics across West Yorkshire.
Talk to us about LeedsFor car dealerships, plumbers and dental practices across Merseyside.
Talk to us about LiverpoolFor builders, estate agents and clinics across Bristol and the South West.
Talk to us about BristolExample numbers elsewhere on this page use Ofcom's reserved drama ranges, not real lines. Local number availability [CONFIRM]
Why choose OMH
Anyone can sign up for a voice AI tool. Whether it works for your business depends on the script, the testing and somebody keeping an eye on it every month. That's the part we do.
| What you get | Managed by OMH | DIY or generic tool |
|---|---|---|
| Setup | Managed by OMH: We map your calls, write the script and connect your diary. | DIY or generic tool: You learn the tool and build it in your own time. |
| Industry knowledge | Managed by OMH: Built from the calls your sector really gets. | DIY or generic tool: A general template you adapt yourself. |
| Testing | Managed by OMH: Test calls and your sign-off before a customer hears it. | DIY or generic tool: Often tested on live callers. |
| Reporting | Managed by OMH: Call outcomes sit beside your ads and website results. | DIY or generic tool: A separate dashboard nobody opens. |
| When a call goes wrong | Managed by OMH: We spot it in the monthly review and fix the script. | DIY or generic tool: You find out when a customer complains. |
| Who to ring | Managed by OMH: A named person at OMH in the UK. | DIY or generic tool: A support ticket. |
01
We start from the real reasons people ring you: the boiler fault, the viewing request, the cancelled appointment. The script, questions and handover rules follow from those.
02
Calls answered, bookings made and calls transferred sit in the same report as your Google Ads and website figures, so you can follow an enquiry from click to booked job.
03
Every month we listen to a sample of calls, look at what the agent couldn't answer and improve it. You get a short written summary of what we changed and why.
Panels show illustrative examples with fictional businesses.
How it works
You stay in control at every step. Typical time from discovery to launch [PLACEHOLDER] We confirm your timeline after the first call.
We talk through who rings you, when and why, and agree which calls the agent handles and which always go to a person.
You give: about an hour
We write the conversation, choose the voice and load the facts the agent may use. You approve every word before it goes near a caller.
You give: FAQs and prices
You and your team ring the agent and try to trip it up. We fix what you find, and nothing goes live until you say so.
You give: honest feedback
We switch it on, often for out-of-hours calls first. Each month we review calls, improve the script and report back.
You get: a monthly report
Our solutions
Start with one and add the others when you're ready. Most businesses begin with booking for the calls their team can't answer. Pick a job below to see how a call flows.
How the call flows
TapHover or select a step to see what happens
Saturday, 6:52pm. Every negotiator is out, so the voice agent picks up in the branch name and says it is an AI assistant.
The agent checks real availability, offers times and books the slot while the caller is still on the line. It collects the details your team needs, then confirms by text.
Diary and calendar connections [CONFIRM]
Viewings diary
Wren & Marlow Estate Agents, London
Illustrative example. The business and people shown are fictional.
How the call flows
TapHover or select a step to see what happens
Monday, 8:14am. The service desk is busy with drop-offs and the call would usually ring out.
Opening hours, directions, prices and policies make up a large share of calls. The agent answers these from information you have approved and hands over anything it shouldn't handle.
For clinics and law firms the agent handles practical questions only. It never gives clinical, medical or legal advice.
Call summary
Mersey Road Motors, Liverpool
Illustrative example. The business and people shown are fictional.
How the call flows
TapHover or select a step to see what happens
Only customers who agreed to service reminders. Lists are screened against TPS where required.
Service reminders, appointment confirmations and call-backs on enquiries. The agent makes the calls, books what it can and tells you who asked not to be called again.
We don't run cold calling campaigns to bought or non-consented lists.
Annual service reminders
Aire Valley Heating, Leeds
Illustrative example. The business and people shown are fictional.
Usage report, OctoberWeekly call minutes
Invoice OMH-VA-0042
Severn Plumbing Ltd, Bristol
| Growth planIncludes 800 minutes | £449.00 |
|---|---|
| Extra minutes74 at 30p | £22.20 |
| VAT at 20% | £94.24 |
| Total due | £565.44 |
Billing
You pay one price each month for your plan. If a busy month uses more call minutes than your plan includes, the extra minutes are charged at the rate you agreed before you started. Nothing else gets added.
Handled in line with UK GDPR. [CONFIRM] storage region and sub-processors
Branding
Callers hear your name, your greeting and your way of doing things. OMH is never mentioned on a call.
Try it: build a greeting
Pick a business and a tone. The phone shows what callers would hear.
Business
Tone
Call answered 00:03
Hartwell Reeve Solicitors
0121 496 0147, Birmingham
Illustrative example. The businesses shown are fictional.
Is it the right fit?
We would rather tell you now than three months in. Here is where it earns its keep and where it doesn't. Or answer five quick questions and see for yourself.
Answer to see your fit
Your result appears here as you go. Nothing is sent anywhere.
0 of 5 answered
Book a Voice Agent DemoClient feedback
Voice agents are a new service for us, so we haven't filled this wall with invented praise. Each video below is reserved for a client and stays marked as pending until we have checked their results.
Dental clinicManchesterVoice agent result: pending[PLACEHOLDER] Quote to follow once this practice has run its voice agent long enough for us to verify the results.
Heating engineersLeedsVoice agent result: pending[PLACEHOLDER] Quote to follow, covering out-of-hours breakdown calls and how many became booked repairs.
Estate agentsLondonVoice agent result: pending[PLACEHOLDER] Quote to follow, covering viewing requests taken while every negotiator was out.
Law firmBirminghamVoice agent result: pending[PLACEHOLDER] Quote to follow, covering new enquiries taken while the team was in court or meetings.
Car dealershipLiverpoolVoice agent result: pending[PLACEHOLDER] Quote to follow, covering service bookings taken when the desk used to let the phone ring out.
Building contractorBristolVoice agent result: pending[PLACEHOLDER] Quote to follow, covering project enquiries captured while the team was on site.
Each video opens in a pop-up and loads from YouTube's privacy-enhanced player only when you press play. Video IDs [PLACEHOLDER]
For marketing agencies, web studios and IT providers who want to offer voice agents to their clients. We build and run the agents behind the scenes. Your clients only ever see your name.
Everything you need to offer AI receptionists to your clients, with a UK team doing the build, testing and monthly tuning.
£349 a month + VAT [PLACEHOLDER]
Billed monthly. Then 8p a minute after 3,000 included minutes.
30 days' notice, no long contract [CONFIRM]
Every partnership includes
Move the sliders to see a rough monthly margin.
Your estimated monthly margin
£1,243
Illustrative only, before VAT. Assumes your clients' calls fit within the included minutes. Not a forecast or a guarantee.
Pricing
Every plan includes setup support, a managed agent and a monthly report. The figures below are examples while we finalise pricing. [PLACEHOLDER]
One agent answering and booking for a single location.
£249 a month + VAT [PLACEHOLDER]
Billed monthly
300 minutes included, then 35p a minute [PLACEHOLDER]
For busy phones that need transfers, follow-up and regular tuning.
£449 a month + VAT [PLACEHOLDER]
Billed monthly
800 minutes included, then 30p a minute [PLACEHOLDER]
Several locations or departments on one managed service.
£849 a month + VAT [PLACEHOLDER]
Billed monthly
2,000 minutes included, then 25p a minute [PLACEHOLDER]
Calculator
Put in your own numbers. If you don't know how many calls you miss, your phone provider's call log will tell you, and we can help you read it.
Revenue you could be losing each month
£10,500
How we work it out. Missed calls = calls a month × % missed. Lost revenue = missed calls × % who would have become customers × average customer value. Net gain = lost revenue − plan cost.
Illustrative only. This assumes the agent answers every missed call and those callers convert at the rate you entered. Real results vary and nothing here is a forecast or a guarantee. Typical customer values are rough examples, not industry statistics.
Compare your options
Most businesses handle missed calls with voicemail, an answering service, more reception staff or a DIY tool. Here is an honest side-by-side, including where each option wins.
Compare OMH with
OMH voice agent
Voicemail
Costs are rough UK guides for a small business, not quotes. Answering service and platform prices vary widely by provider and usage.
Every call needs a person
If each conversation needs judgement or a personal touch from the first word, a good receptionist or answering service will serve you better.
You want to build it yourself
If you have the technical time to script, connect and maintain an agent, a DIY platform costs less than a managed service.
Emergency or life-critical lines
Where a missed or misunderstood call is a safety risk, an AI agent should never be the only route. We don't position it for those lines.
Questions
The things owners and practice managers ask us most. Search, or pick a topic.
Showing all 12 questions
Yes. We set every agent up to say it is an AI assistant at the start of the call. Callers deserve to know, and it avoids awkward moments later in the conversation.
Yes. You set the rules. Emergencies, existing clients, complaints and anyone who asks for a person can be put through to the right phone. Outside your opening hours the agent takes a detailed message and sends it to your team.
The agent needs somewhere to put bookings and call notes, usually your calendar and your CRM or practice system. We check your exact tools during discovery and tell you plainly what connects directly, what needs a workaround and what is not possible yet.
[CONFIRM] list of supported calendar and CRM integrations
In most cases you keep your number and divert calls to the agent, either all of them or only the ones your team cannot answer. If you want a new local number, for example an 0161 number for Manchester, we can arrange one as part of setup.
[CONFIRM] number porting and local number provisioning
Calls can be recorded and transcribed so you can review them, and callers are told at the start of the call. You remain the data controller and OMH acts as your processor under a written agreement. We agree retention periods with you and delete recordings on that schedule.
[CONFIRM] data processing agreement, storage region and retention options
The agent only calls people who have given appropriate consent, such as customers who asked for a reminder or a call back. We follow the UK PECR rules, screen lists against the Telephone Preference Service where required and act on opt-outs straight away. We do not run cold calling campaigns to bought or non-consented lists.
Yes, for bookings, routing and practical questions such as opening hours, fees and directions. The agent never gives clinical or medical advice. Anything clinical goes to your team, and urgent calls follow the emergency route you set.
Yes, for taking new enquiries, booking consultations and routing existing clients. The agent never gives legal advice and does not comment on the merits of a matter. It collects the details and gets the caller to the right person.
Yes. We are based in Hullbridge, Essex and work with businesses across the UK remotely. London, Birmingham, Manchester, Leeds, Liverpool and Bristol are where we focus our voice agent work at the moment.
It depends on how many types of call you have and what the agent needs to connect to. A simple booking agent is quicker than one covering several departments. We give you a realistic timeline after the discovery call, before you commit to anything.
[PLACEHOLDER] typical setup time
It says so. The agent answers only from information you have approved, so when a question falls outside that, it offers to take a message or transfer the call. We review those moments every month and add the answers worth adding.
We set out the terms in writing before you start, including the notice period, what is included each month and what counts as extra. There are no hidden usage fees. Every invoice shows your included minutes and any overage.
[PLACEHOLDER] contract length and notice period
No questions match that
Try another word, or ring us on 020 3489 3934 and ask a person.
Who it works for
Businesses that live on the phone, where a missed call usually means a missed customer.
Book a demo
Tell us about your calls and we'll show you what an agent would say to them. If it isn't right for you, we'll tell you.
We'll be in touch within one working day to book your 30-minute call. In the meantime, ring our demo agent to hear one for yourself.
[DEMO NUMBER]No obligation. UK team based in Hullbridge, Essex.
