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AI voice agents · Plumbers

AI Voice Agent for Plumbers:
Every Job Call Answered

Our AI voice agent works as an AI receptionist for plumbers. It answers every call on the first ring, sends burst pipes and leaks to whoever is on call, books repairs and quote visits and takes jobs from landlords and letting agents, even while you're on a job. It never diagnoses a fault. We build it around your business and manage it every month.

Live in as little as 3 working days · Keep your number · Billed monthly, 30 days' notice

What is an AI receptionist for plumbers?

An AI receptionist for plumbers is software that answers and makes phone calls for your plumbing business in natural, spoken conversation. Some call it a plumbing AI receptionist; we call it an AI voice agent, because on Growth and Scale it does more than answer the phone. It works out whether the caller has an emergency, needs a repair or wants a quote, answers from prices and information you have approved, books jobs into your diary and sends emergencies to whoever is on call, with a summary of the call.

Callers don't press buttons or leave voicemails. They say what they need, and the agent responds the way a well-trained office manager would. The difference with OMH is that we set it up and run it for you: we write the script around your real calls, connect your diary and job software, and keep improving it. See our AI receptionist plan if you only need the phone answered.

Work across more than plumbing? See our AI receptionist for trades, which covers electricians, roofers, carpenters and other trades.

How a call goes

Watch the phone. Each step lights up as the call reaches it.

  1. It listens.It hears whether it's an emergency, a repair, a quote or a landlord job as the caller speaks.
  2. It works out the answer.It matches the request to your diary, fees and booking rules.
  3. It replies and acts.It answers in a natural voice, books the job or puts the call through.
  4. It reports back.Your team gets a summary of every call. Callers can interrupt or change their mind at any point.

Try it: pick a call and a tone, then listen in

Kestrel Plumbing0121 496 0182, Birmingham 00:00
Megan, AI assistant

CallerA pipe's burst under the kitchen sink and there's water everywhere.
MeganI'm sending this to our plumber on call now. If you can, turn off the stopcock. It's usually under the sink.

Sent to the plumber on call

Flagged urgent: burst pipe, address and access taken, stopcock step given

A day at your business

Calls don't arrive evenly.
Neither do the misses.

An illustrative weekday at a plumbing business with three plumbers on the road. Most missed calls land first thing, while everyone is on a job and after the office closes, which is exactly when nobody is free to pick up.

Calls by hour, one weekday

187 calls, 80 missed (43%). Hover or tap a bar for the hour.

Illustrative figures, not data from a real business. Your phone provider's call log shows your own pattern.

  1. 07:30First thing

    Leaks found overnight get rung in before work. Your plumbers are already driving to the first job.

  2. 11:00Hands full

    Everyone is under a sink or up in a loft. The phone rings out in the van.

  3. 18:00After hours

    The office closes, but pipes still burst. Voicemail picks up and many callers try someone else.

  4. Work out what it costs your business

What's included

What it does for your business,
and what we run for you

Emergencies, repairs, quote visits, landlord jobs and the questions in between, handled the way a good office manager would. Pick a capability to see it in action. Features marked Growth and Scale aren't on Starter.

First-ring answering, 24/7

The agent

Every call answered straight away, whether you're under a sink, driving between jobs or off for the night. Evenings, weekends and bank holidays too. No voicemail and no engaged tone.

OMH, for you

We divert your business line, set your hours and agree what it picks up and when: missed calls, out of hours or every call. Nothing goes live without your sign-off.

You and your plumbers stay in charge

You decide the rules before it answers a single call. Out of hours, emergencies go to whoever is on call, never to a voicemail. If a caller mentions a smell of gas, it gives the National Gas Emergency number, 0800 111 999, and goes no further.

It handles

  • Repairs, quote visits and changes
  • Address, access and parking details
  • Areas you cover and opening hours
  • Callout charges and prices, as you word them

It hands to your team

  • Burst pipes, leaks and no water
  • Complaints and invoice queries
  • Anyone who asks for a person
  • Questions it has no approved answer for

It never

  • Diagnoses a fault or gives repair advice
  • Makes up a price or an arrival time
  • Pretends to be a person
  • Calls customers who have not agreed to it

Works alongside your job software

Bookings and notes go where your team already looks. We check your setup on the first call and tell you plainly what connects directly and what needs a workaround.

  • Jobber
  • Tradify
  • ServiceM8
  • Commusoft
  • Google Calendar
  • Microsoft 365

How it works

Live in 3 to 15 working days. Answering every caller after that.

Part 1: Setup, done for you

  1. 01

    Connect

    You divert your business line. We link your diary, plus your job management software on Growth and Scale.

    Business line diverted

  2. 02

    Train

    We load your callout charge and prices, the areas you cover, your on-call route, approved safety steps and booking rules.

    Booking rules set

  3. 03

    Test together

    You and your team ring it and try to trip it up. Nothing goes live without your sign-off.

    3 test calls passed

  4. 04

    Go live

    It answers on the first ring, from the first job of the day to bank holiday weekends. We check and tune the first two weeks of live calls at no extra cost.

    Live and answering

Starter goes live in 3 working days, Growth in 5 to 7 and Scale in 12 to 15. The clock starts once we have your prices, booking rules, on-call route and diary access.

Part 2: What happens to a new job enquiry (Growth and Scale)

From website enquiry to a call back in under a minute.

Step 1: A customer finds you On Google or your website
Step 2: They enquire A form, an email or a call
Step 3: The lead lands In your job software
Step 4: Your agent rings them Within 60 seconds

Step 5: Then one of three things happens:

  • A visit booked In your diary
  • A warm transfer Put through to your team
  • A follow-up If they are not ready yet
Step 6: A summary and tags Written back to your system
Answer speed
1st ringanswer speed
New lead call time
60 secto call new job enquiries(Growth and Scale)
Hours
24/7bank holidays included
Faults diagnosed on the phone
0faults diagnosed on the phone

Use cases

Plumbing use cases by type of call

A plumbing business gets the same eight kinds of call, day in, day out, and any AI receptionist for plumbing services has to handle all of them. We script your agent around each one. Pick a call to see how the agent handles it.

Burst pipes and leaks01 / 08

Emergencies: sent to whoever is on call

Burst pipes, leaks and no water can't wait until Monday. The agent takes the address and what is happening, gives only the safety steps you have approved and sends the job straight to whoever is on call.

  • Sends burst pipes, leaks and no-water calls to your plumber on call
  • Gives only your approved safety steps, such as where to find the stopcock
  • Smell of gas: gives the National Gas Emergency number, 0800 111 999, and stops

Never diagnoses a fault.

Not sure how your calls would fit?

Tell us who rings your business and why. We'll map your calls and show you what the agent would handle and what it would pass to you.

Book a 30-Minute Demo

Sample calls

Plumbing sample calls, by call type

Hear how our AI voice agent handles six everyday plumbing calls, from a burst pipe to a letting agent reporting a leak. These are sample recordings with made-up firms and customers. We'll add client results here once we've checked them with each client.

8
kinds of plumbing call it's scripted for
0
faults diagnosed, on any call
10
UK cities with local numbers
0:00 / 0:55

Emergency Plumbing Call

Our AI voice agent telling a caller with a burst pipe to turn off the stopcock, then passing the job to the emergency team.

0:00 / 0:51

Boiler Breakdown & Heating Repair

Our AI voice agent noting the boiler's error code and make, then checking the service area and engineer appointments.

0:00 / 0:49

Drain Blockage & Unblocking Service

Our AI voice agent taking the details of a blocked outside drain that's backing up, so the team can assess the job.

0:00 / 0:53

Plumbing Quote & New Job Enquiry

Our AI voice agent taking the details of a kitchen tap replacement in Chelmsford so the team can confirm the quote.

0:00 / 0:45

Existing Job Update & Engineer ETA

Our AI voice agent finding today's job and asking the team for an arrival time instead of guessing one.

0:00 / 0:57

Landlord & Letting Agent Plumbing Maintenance

Our AI voice agent logging a letting agency's report of a leak in a tenant's flat and passing it to the maintenance team.

Pricing

AI voice agent pricing for plumbers

Three plans, billed monthly, no minimum contract. Every plan includes a managed agent, a British voice, a summary of every call and a monthly report. Prices exclude VAT.

Starter

One business, one agent answering and booking. Best for a sole trader or small team with straightforward phones.

£249 a month + VAT, billed monthly

Included
300minutes a month
Setup
£795one-off fee
Live in
3working days

Then 60p a minute past your allowance.

  • Answers every inbound call, day and night, on your existing number
  • Answers only from your approved information
  • Books jobs into one diary
  • Takes a proper message when it can't help, with name, number and reason
Everything included and what isn't
  • Texts the caller a confirmation
  • Emails you a written summary of every call
  • A British voice, your greeting and your opening hours
  • Monthly usage report

Not included

  • Writing into a CRM
  • Live transfer to a person
  • Out-of-hours routing rules
  • Outbound calling
  • More than one branch or team
Book a 30-Minute Demo
Where most plumbers start

Growth

For a business where the phone brings in the work. Where most plumbers should start.

£449 a month + VAT, billed monthly

Included
500minutes a month
Setup
£1,295one-off fee
Live in
5 to 7working days

Then 60p a minute past your allowance.

  • Everything in Starter
  • Live transfer to a person, with everything the caller already said passed across
  • Out-of-hours and overflow rules you set
  • Writes each job into your job management software
Everything included and what isn't
  • Calls new website enquiries within 60 seconds
  • Routes calls at the first question, for example emergencies, repairs or quotes
  • Missed-call recovery: an automatic text to the caller and a callback task for your team
  • Outbound calls to customers who have consented, for quotes, reminders and missed visits
  • Recording and searchable transcript of every call
  • Monthly optimisation call: we read the transcripts and improve the script
  • Up to three enquiry routes

Not included

  • A second branch, team or agent
  • A second CRM or system
  • Call outcomes reported against your ad spend
Book a 30-Minute Demo

Scale

For firms with several branches or teams, each with its own diary, on one managed service.

£849 a month + VAT, billed monthly

Included
900minutes a month
Setup
£1,995one-off fee
Live in
12 to 15working days

Then 60p a minute past your allowance.

  • Everything in Growth
  • Up to three branches or teams, each with its own script, voice and diary
  • Routing across branches by where the job is or what the caller needs
  • Per-branch reporting, so you can see which branch converts its calls
Everything included and what isn't
  • Call outcomes reported alongside your Google Ads and website data
  • Script and knowledge updates within one working day
  • A named account manager
  • Quarterly review with a senior strategist

Not included

  • A fourth branch or team (a priced add-on)
  • Bespoke software development
  • Integrations we haven't built before (quoted separately)
Book a 30-Minute Demo
VAT
All prices exclude VAT.
Minutes
We count answered inbound calls and connected outbound calls. Unused minutes don't roll over, and we warn you at 80% of your allowance. Minutes past your allowance cost 60p each on every plan.
Setup
The one-off fee covers discovery, the build, the integrations and supervised checks on your first two weeks of live calls. We agree it in writing before work starts.
Extra branches
Scale includes up to three. Each extra one is £495 setup and £49 a month. Above six, we quote the whole service.
Contract
Billed monthly, with 30 days' notice.
Integrations
What connects depends on the software you use. We confirm it on the discovery call.
Delivery
The clock starts once we have your prices, booking rules, on-call route and diary access.

Local cover

Plumbers across the UK. A local number for each area.

Customers trust a local number. Your agent answers on your existing line, or on a new one with your city's code. We set up our AI receptionist for plumbers across the UK by video call and phone from Hullbridge, Essex.

  • Local 020 number

    London

    Good morning, you're through to the team's AI assistant. Is this an emergency, or would you like to book a job?

    Covers Greater London

  • Local 0121 number

    Birmingham

    Thanks for calling. Is water leaking right now, or can it wait for a booked visit?

    Covers Birmingham and the West Midlands

  • Local 0161 number

    Manchester

    Hello, you're through to the office's AI assistant. Would you like a repair booked, or a quote visit?

    Covers Greater Manchester

  • Local 0113 number

    Leeds

    Thanks for calling. Are you the tenant, the landlord or calling from a letting agent?

    Covers Leeds and West Yorkshire

  • Local 0151 number

    Liverpool

    Good morning. If you have a burst pipe, I can put you through to the plumber on call. How can I help?

    Covers Liverpool and Merseyside

  • Local 0117 number

    Bristol

    Hello. I can tell you our callout charge, or book you a visit. Which would help?

    Covers Bristol and the South West

  • Local 0114 number

    Sheffield

    Good afternoon. I'll take your address and any access details. Is there parking nearby?

    Covers Sheffield and South Yorkshire

  • Local 0115 number

    Nottingham

    Thanks for calling. Is it a dripping tap, a blocked toilet or something else?

    Covers Nottingham and Nottinghamshire

  • Local 0116 number

    Leicester

    Hello. Would you like a quote for a new bathroom, or a visit for a repair?

    Covers Leicester and Leicestershire

  • Local 0191 number

    Newcastle

    Good evening, the office is closed. I can book you in, or put an emergency through to the plumber on call.

    Covers Newcastle and Tyneside

1 / 10
Book a 30-Minute Demo

Somewhere else? We set up plumbing businesses in towns and cities across the UK. Ask us about your area

Questions

What plumbers
ask us first

Straight answers on emergencies and gas safety, prices, landlords and tenants, job software and customer data. See how our AI voice agent works for other UK businesses.

Ask us about your business

Talk to a person on our UK team about your emergency, repair and quote calls. No sales script.

On the demo, try

  1. 1Book a repair for next week as a new customer
  2. 2Say you have a burst pipe and hear how it routes you
  3. 3Ask something it can't know, and hear what it does
Book a Voice Agent Demo

Showing all 19 questions

Will callers know they are talking to an AI?

Yes. Every agent says it is an AI assistant at the start of the call. Callers deserve to know, and anyone who would rather speak to a person can ask.

What does it do with a burst pipe or a leak?

It follows the route you set. It takes the address, what is happening and how to get in, then puts the call through to whoever is on call or sends them the details straight away. It gives only the safety steps you have approved, such as where to find the stopcock. Every emergency is flagged at the top of the summary.

Does it diagnose faults or give repair advice?

No. The agent never diagnoses a fault, guesses at the cause or tells callers how to fix anything. It gives only the safety steps you have approved, in your words, and passes everything else to your plumbers.

What happens if a caller says they can smell gas?

It gives the National Gas Emergency number, 0800 111 999, tells the caller to ring it now and ends the call there. It doesn't book a job or give any other advice. The call is flagged for your team.

Will it tell callers our callout charge and prices?

Only as you word them. If you give us your callout charge, hourly rate or fixed prices, it says them exactly that way. If you would rather not quote on the phone, it says someone will confirm the price and books a visit. It never makes a price up.

Can it take jobs from landlords, letting agents and tenants?

Yes. It asks who is calling and follows your rules for each: who to contact for access, any job reference, who pays and whether a landlord or agent has to approve the work first. All of it goes in the job summary.

Can the agent put a caller through to us?

Yes, on the Growth and Scale plans. You set the rules: emergencies, complaints and anyone who asks for a person can be put through to the right phone, including whoever is on call. On the Starter plan, the agent takes a detailed message and it is emailed to you straight away.

What happens when the agent doesn't know the answer?

It says so. The agent answers only from information you have approved, so when a question falls outside that, it offers to take a message or transfer the call. We review those moments and add the answers worth adding.

Can it book routine jobs and quote visits?

Yes. It books into your diary by job type and length, such as a repair or a quote visit for a new bathroom, and keeps to the areas and time slots you set. Jobs that need a plumber to look first go to your team.

Can callers send photos of the problem?

Yes, if you want them to. The agent asks for photos and texts the caller where to send them. It also takes the full address, parking and access details, and puts it all in the job summary.

Does it work with our job management software?

It works with most diaries and job management systems. We check yours on the first call and tell you plainly what connects directly and what needs a workaround.

Can we keep our phone number, or get a local one?

You can keep your number and divert calls to the agent, either all of them or only the ones you miss while you're on a job. If you want a local number for a new area, we can set one up.

How long does setup take?

Starter goes live in 3 working days, Growth in 5 to 7 and Scale in 12 to 15. The clock starts once we have your prices, booking rules, on-call route and diary access. If your business is more complex than usual, we give you a realistic timeline after the discovery call, before you commit to anything.

Is customer data kept safe?

You remain the data controller and OMH acts as your processor under a written data processing agreement, in line with UK GDPR. We agree what is stored, where and for how long before go-live.

Are calls recorded?

Only if you want them to be. Callers are told at the start of the call, and recordings are deleted on the schedule you set.

Can it call customers back about quotes?

Only customers who have agreed to it. We follow the UK PECR rules and act on opt-outs straight away; opt-outs are removed the same day. We don't run cold calling campaigns.

Will it replace our office staff?

No. It takes the calls you miss while you're under a sink, driving between jobs or off for the night, so your team can get on with the work. You choose when it answers: only when you can't pick up, only out of hours, or first on every call. Anything awkward still goes to you.

How much does an AI receptionist for plumbers cost?

Our AI receptionist for plumbers (the Starter plan) is £249 a month plus VAT with 300 minutes included, and a one-off setup fee from £795. Growth is £449 a month and Scale, for firms with several branches or teams, is £849 a month. Extra minutes cost 60p each on every plan.

Is there a minimum contract?

Plans are billed monthly with 30 days' notice. We set out the terms in writing before you start, including what's included each month and what counts as extra. Every invoice shows your included minutes and any overage.

Book a Demo Call 020 3489 3934

Book a 30-minute demo for your plumbing business

  1. 1Pick a time
  2. 2Your details
When suits you?

These are UK times. We'll confirm by email, or suggest another if it's taken.

Day

Time