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AI voice agents · Law firms & solicitors

AI Voice Agent for Law Firms & Solicitors:
Every Client Call Answered

Our AI voice agent works as an AI receptionist for law firms and solicitors. It answers every call on the first ring, sorts new enquiries by practice area, books consultations and puts urgent matters straight through, even when your fee earners are in court. It never gives legal advice. We build it around your firm and manage it every month.

Live in as little as 3 working days · Keep your number · Billed monthly, 30 days' notice

What is an AI receptionist for law firms?

An AI receptionist for law firms is software that answers and makes phone calls for your firm in natural, spoken conversation. Some firms call it a legal AI receptionist; we call it an AI voice agent, because on Growth and Scale it does more than answer the phone. It works out whether the caller is a new client, an existing client or someone with an urgent matter, answers from fee scales and information you have approved, books consultations into your diary and passes anything that needs a solicitor to your team, with a summary of the call.

Callers don't press buttons or leave voicemails. They say what they need, and the agent responds the way a well-trained law firm receptionist would. The difference with OMH is that we set it up and run it for you: we write the script around your real calls, connect your diary and, where it allows, your case management software, and keep improving it. See our AI receptionist plan if you only need the phone answered.

How a call goes

Watch the phone. Each step lights up as the call reaches it.

  1. It listens.It hears whether it's a new enquiry, an existing client, a quote request or something urgent as the caller speaks.
  2. It works out the answer.It matches the request to your diary, fee scales and routing rules.
  3. It replies and acts.It answers in a natural voice, books the consultation or puts the call through.
  4. It reports back.Your team gets a summary of every call. Callers can interrupt or change their mind at any point.

Try it: pick a call and a tone, then listen in

Hartwell Reeve Solicitors0121 496 0147, Birmingham 00:00
Grace, AI assistant

CallerI've been dismissed from my job and I don't think it was fair. Can I speak to someone?
GraceI'm sorry to hear that. I can book you a first consultation with our employment team on Thursday at 10. Shall I book it?

Employment consultation booked: Thu 10:00

Summary sent to the employment team: new enquiry, names taken for the conflict check

A day at your firm

Calls don't arrive evenly.
Neither do the misses.

An illustrative weekday at a busy high street firm with four fee earners. Most missed calls land as the office opens, over lunch and after closing, when fee earners are in meetings, in court or gone home.

Calls by hour, one weekday

211 calls, 82 missed (39%). Hover or tap a bar for the hour.

Illustrative figures, not data from a real business. Your phone provider's call log shows your own pattern.

  1. 09:00The morning rush

    New enquiries and clients after news ring as the office opens. Fee earners are already in meetings or on their way to court.

  2. 13:00Lunch cover

    One person on reception, or nobody. The phone rings out while they greet a client at the desk.

  3. 17:30After closing

    People ring a solicitor after work. Voicemail picks up and many hang up and try the next firm.

  4. Work out what it costs your firm

What's included

What it does for your firm,
and what we run for you

New clients, consultations, urgent matters, existing clients and the questions in between, handled the way a good law firm receptionist would. Pick a capability to see it in action. Features marked Growth and Scale aren't on Starter.

First-ring answering, 24/7

The agent

Every call answered straight away, from the Monday morning rush to lunchtimes, evenings and bank holidays. No engaged tone and no hold music.

OMH, for you

We divert your firm's line, set your office hours and agree what it picks up and when: overflow, out of hours or every call. Nothing goes live without your sign-off.

Your solicitors stay in charge

You decide the rules before it answers a single call. Out of hours, urgent matters go to your on-call solicitor or the number you choose, never to a voicemail.

It handles

  • Consultations booked, moved and cancelled
  • New client details and practice area
  • Office hours, parking and directions
  • Fee scales you approve, such as conveyancing

It hands to your team

  • Anything that needs a solicitor's judgement
  • Complaints and sensitive calls
  • Anyone who asks for a person
  • Questions it has no approved answer for

It never

  • Gives legal advice
  • Says whether someone has a case
  • Pretends to be a person
  • Calls people who have not agreed to it

Works alongside your case management

Bookings and notes go where your team already looks. We check your setup on the first call and tell you plainly what connects directly and what needs a workaround.

  • Clio
  • LEAP
  • Actionstep
  • Osprey
  • Google Calendar
  • Microsoft 365

How it works

Live in 3 to 15 working days. Answering every client after that.

Part 1: Setup, done for you

  1. 01

    Connect

    You divert your firm's line. We link your diary, plus your case management software on Growth and Scale where it allows.

    Office line diverted

  2. 02

    Train

    We load your practice areas, fee scales, urgent route and booking rules.

    Routing rules set

  3. 03

    Test together

    You and your reception team ring it and try to trip it up. Nothing goes live without your sign-off.

    3 test calls passed

  4. 04

    Go live

    It answers on the first ring, from the Monday morning rush to bank holidays. We check and tune the first two weeks of live calls at no extra cost.

    Live and answering

Starter goes live in 3 working days, Growth in 5 to 7 and Scale in 12 to 15. The clock starts once we have your fee scales, routing rules and diary access.

Part 2: What happens to a new client enquiry (Growth and Scale)

From website enquiry to a call back in under a minute.

Step 1: A client finds you On Google or your website
Step 2: They enquire A form, an email or a call
Step 3: The lead lands In your case management system
Step 4: Your agent rings them Within 60 seconds

Step 5: Then one of three things happens:

  • A first consultation booked In your diary
  • A warm transfer Put through to a fee earner
  • A follow-up If they are not ready yet
Step 6: A summary and tags Written back to your system
Answer speed
1st ringanswer speed
New lead call time
60 secto call new client enquiries(Growth and Scale)
Hours
24/7bank holidays included
Legal advice given
0legal advice given

Use cases

Law firm use cases by type of call

A law firm's reception gets the same eight kinds of call, day in, day out, and any AI receptionist for lawyers and law firms has to handle all of them. We script your agent around each one. Pick a call to see how the agent handles it.

New client enquiries01 / 08

New clients: sorted by practice area and booked in

People ring two or three firms and often go with the first one that answers. The agent asks what the matter is about, sorts it by practice area and books a first consultation with the right team.

  • Sorts each enquiry by practice area, such as family, employment or personal injury
  • Takes contact details and how the caller found you
  • Books the first consultation with the right team

Not sure how your calls would fit?

Tell us who rings your firm and why. We'll map your calls and show you what the agent would handle and what it would pass to your fee earners.

Book a 30-Minute Demo

Sample calls

Law firm sample calls, by call type

Hear how our AI voice agent handles six everyday law firm calls, from a new employment enquiry to a missed conveyancing lead. These are sample recordings with made-up firms and clients. We'll add client results here once we've checked them with each client.

8
kinds of law firm call it's scripted for
0
legal advice given, on any call
10
UK cities with local numbers
0:00 / 1:05

New Client Enquiry & Case Qualification

Our AI voice agent taking an unfair dismissal enquiry, noting the dates and arranging a phone consultation with the legal team.

0:00 / 1:07

Legal Consultation Booking

Our AI voice agent arranging an in-person divorce consultation for a new client with the family team.

0:00 / 1:14

Urgent Legal Matter & Priority Routing

Our AI voice agent flagging an immigration letter with a short deadline for the team, without assessing the legal position.

0:00 / 1:00

Existing Client — Case Update Request

Our AI voice agent taking a conveyancing client's name and reference and following the firm's verification process first.

0:00 / 1:05

Legal Fees & Service Information

Our AI voice agent explaining what will-writing fees depend on and arranging for a solicitor to call back.

0:00 / 1:05

Missed Lead Follow-Up & Callback Booking

Our AI voice agent calling back a missed house buyer and booking a callback with the conveyancing team.

Pricing

AI voice agent pricing for law firms

Three plans, billed monthly, no minimum contract. Every plan includes a managed agent, a British voice, a summary of every call and a monthly report. Prices exclude VAT.

Starter

One office, one agent answering and booking. Best for a small firm with straightforward phones.

£249 a month + VAT, billed monthly

Included
300minutes a month
Setup
£795one-off fee
Live in
3working days

Then 60p a minute past your allowance.

  • Answers every inbound call, day and night, on your existing number
  • Answers only from your approved information
  • Books consultations into one diary
  • Takes a proper message when it can't help, with name, number and reason
Everything included and what isn't
  • Texts the caller a confirmation
  • Emails you a written summary of every call
  • A British voice, your greeting and your opening hours
  • Monthly usage report

Not included

  • Writing into a CRM
  • Live transfer to a person
  • Out-of-hours routing rules
  • Outbound calling
  • More than one office
Book a 30-Minute Demo
Where most firms start

Growth

For a firm where the phone brings in new matters. Where most firms should start.

£449 a month + VAT, billed monthly

Included
500minutes a month
Setup
£1,295one-off fee
Live in
5 to 7working days

Then 60p a minute past your allowance.

  • Everything in Starter
  • Live transfer to a person, with everything the caller already said passed across
  • Out-of-hours and overflow rules you set
  • Writes each enquiry into your case management system or CRM
Everything included and what isn't
  • Calls new client enquiries within 60 seconds
  • Routes calls at the first question, for example by practice area or to a fee earner
  • Missed-call recovery: an automatic text to the caller and a callback task for your team
  • Outbound calls to clients who have consented, for quotes, reminders and missed appointments
  • Recording and searchable transcript of every call
  • Monthly optimisation call: we read the transcripts and improve the script
  • Up to three enquiry routes

Not included

  • A second office, department or agent
  • A second CRM or system
  • Call outcomes reported against your ad spend
Book a 30-Minute Demo

Scale

For firms with several offices or departments, each with its own diary, on one managed service.

£849 a month + VAT, billed monthly

Included
900minutes a month
Setup
£1,995one-off fee
Live in
12 to 15working days

Then 60p a minute past your allowance.

  • Everything in Growth
  • Up to three offices or departments, each with its own script, voice and diary
  • Routing across offices by where the caller is or which practice area they need
  • Per-office reporting, so you can see which office converts its calls
Everything included and what isn't
  • Call outcomes reported alongside your Google Ads and website data
  • Script and knowledge updates within one working day
  • A named account manager
  • Quarterly review with a senior strategist

Not included

  • A fourth office or department (a priced add-on)
  • Bespoke software development
  • Integrations we haven't built before (quoted separately)
Book a 30-Minute Demo
VAT
All prices exclude VAT.
Minutes
We count answered inbound calls and connected outbound calls. Unused minutes don't roll over, and we warn you at 80% of your allowance. Minutes past your allowance cost 60p each on every plan.
Setup
The one-off fee covers discovery, the build, the integrations and supervised checks on your first two weeks of live calls. We agree it in writing before work starts.
Extra offices
Scale includes up to three. Each extra one is £495 setup and £49 a month. Above six, we quote the whole service.
Contract
Billed monthly, with 30 days' notice.
Integrations
What connects depends on the software you use. We confirm it on the discovery call.
Delivery
The clock starts once we have your fee scales, routing rules and diary access.

Local cover

Law firms across the UK. A local number for each office.

Clients trust a local number. Your agent answers on your existing line, or on a new one with your city's code. We set up our AI receptionist for law firms and solicitors across the UK by video call and phone from Hullbridge, Essex.

  • Local 020 number

    London

    Good morning, you're through to the firm's AI assistant. Are you a new client, or calling about an existing matter?

    Covers Greater London

  • Local 0121 number

    Birmingham

    Thanks for calling. Which area of law is your enquiry about, so I can find the right team?

    Covers Birmingham and the West Midlands

  • Local 0161 number

    Manchester

    Hello, you're through to reception's AI assistant. Would you like to book a first consultation?

    Covers Greater Manchester

  • Local 0113 number

    Leeds

    Thanks for calling. I can book, move or cancel a meeting with your solicitor. Which would you like?

    Covers Leeds and West Yorkshire

  • Local 0151 number

    Liverpool

    Good morning. If someone is at a police station, I can put you through to our on-call solicitor now.

    Covers Liverpool and Merseyside

  • Local 0117 number

    Bristol

    Hello, you're through to the firm. Are you buying or selling? I can send you a conveyancing quote.

    Covers Bristol and the South West

  • Local 0114 number

    Sheffield

    Good afternoon. Are you calling about making a will, or about the estate of someone who has died?

    Covers Sheffield and South Yorkshire

  • Local 0115 number

    Nottingham

    Thanks for calling. Is this about an employment matter or a personal injury claim?

    Covers Nottingham and Nottinghamshire

  • Local 0116 number

    Leicester

    Hello. Your fee earner is in a meeting. I can take a message with your matter reference.

    Covers Leicester and Leicestershire

  • Local 0191 number

    Newcastle

    Good evening, the office is closed. I can book you a consultation, or take an urgent message.

    Covers Newcastle and Tyneside

1 / 10
Book a 30-Minute Demo

Somewhere else? We set up firms in towns and cities across the UK. Ask us about your area

Questions

What law firms
ask us first

Straight answers on legal advice, urgent matters, conflict checks, case management software and client confidentiality. See how our AI voice agent works for other UK businesses.

Ask us about your firm

Talk to a person on our UK team about your new client, urgent and existing client calls. No sales script.

On the demo, try

  1. 1Ask for a first consultation about a family matter
  2. 2Say someone is at a police station and hear how it routes you
  3. 3Ask something it can't know, and hear what it does
Book a Voice Agent Demo

Showing all 20 questions

Will callers know they are talking to an AI?

Yes. Every agent says it is an AI assistant at the start of the call. Callers deserve to know, and anyone who would rather speak to a person can ask.

Does it give legal advice?

No. The agent never gives legal advice, never comments on the merits of a matter and never tells a caller whether they have a case. It takes the details, books a consultation or passes the call to the right fee earner.

What happens with urgent matters, such as someone at a police station?

It follows the rules your firm sets. In office hours, calls you mark as urgent, such as someone held at a police station or a client who needs an urgent injunction, are put straight through to the person or team you choose. Out of hours they go to your on-call solicitor or the number you choose. Every urgent call is flagged at the top of the morning summary.

Can it take the details for a conflict check?

Yes. It takes the names your firm needs before a conflict check, such as the caller and the other parties, and passes them to your team. It never decides whether the firm can act and never judges the matter. Your team runs the check.

Can it give conveyancing quotes?

Only from the fee scales your firm approves. It can give your standard legal fee for a sale or purchase at a given price and list the disbursements you tell it to. Anything outside your scales goes to your team for a written quote.

Can it sort new enquiries by practice area?

Yes. It asks what the matter is about and sorts it by the areas you cover, such as conveyancing, family, wills and probate, employment, personal injury or commercial. On Growth and Scale it can put the call through to that team. Otherwise it takes a detailed message and sends it to them.

Can existing clients reach their fee earner?

Yes. On Growth and Scale it puts them through to their fee earner or team by your rules. When the fee earner is in court or a meeting, it takes a message with the matter reference and the reason for the call. It doesn't give updates on a matter itself.

How does it handle upset callers, for example after a death or a separation?

It speaks calmly, takes its time and repeats details when asked. It keeps to the practical steps: taking details and booking a meeting. Anyone who wants a person is put through in office hours, or a message is taken for a call back.

What happens when the agent doesn't know the answer?

It says so. The agent answers only from information you have approved, so when a question falls outside that, it offers to take a message or transfer the call. We review those moments and add the answers worth adding.

Does it work with our case management software?

It works with most diaries. We look at your case management system on the first call and tell you plainly what connects directly and what needs a workaround.

Can it book consultations with the right fee earner?

Yes. It books by fee earner, practice area and meeting type, such as a first consultation or a follow-up meeting, and keeps to the lengths and rules you set. Anything that needs a fee earner's say-so first goes to your team.

Can we keep our phone number, or get a local one?

You can keep your number and divert calls to the agent, either all of them or only the ones reception misses. If you want a local number for a new office, we can set one up.

How long does setup take?

Starter goes live in 3 working days, Growth in 5 to 7 and Scale in 12 to 15. The clock starts once we have your fee scales, routing rules and diary access. If your firm is more complex than usual, we give you a realistic timeline after the discovery call, before you commit to anything.

Is client information kept confidential?

You remain the data controller and OMH acts as your processor under a written data processing agreement, in line with UK GDPR. We agree what is stored, where and for how long before go-live. The agent only asks for the details your script sets out.

We are regulated by the SRA. Who decides what the agent says?

Your firm does. You approve the script, the routing rules and every answer the agent gives, and you can change them at any time. We build the agent to the rules you set and show you every change before it goes live.

Are calls recorded?

Only if you want them to be. Callers are told at the start of the call, and recordings are deleted on the schedule you set.

Can it call clients about appointments and quotes?

Only people who have agreed to it. We follow the UK PECR rules and act on opt-outs straight away; opt-outs are removed the same day. We don't run cold calling campaigns.

Will it replace our receptionists?

No. It takes the overflow and the routine calls, so your team can look after the clients in front of them. You choose when it answers: only when the lines are busy, only out of hours, or first on every call. Anything sensitive or complicated still goes to your team.

How much does an AI receptionist for law firms cost?

Our AI receptionist for law firms and solicitors (the Starter plan) is £249 a month plus VAT with 300 minutes included, and a one-off setup fee from £795. Growth is £449 a month and Scale, for firms with several offices or departments, is £849 a month. Extra minutes cost 60p each on every plan.

Is there a minimum contract?

Plans are billed monthly with 30 days' notice. We set out the terms in writing before you start, including what's included each month and what counts as extra. Every invoice shows your included minutes and any overage.

Book a Demo Call 020 3489 3934

Book a 30-minute demo for your firm

  1. 1Pick a time
  2. 2Your details
When suits you?

These are UK times. We'll confirm by email, or suggest another if it's taken.

Day

Time