Skip to content
Book a Growth Consultation
AI voice agents · Salons & beauty

AI Voice Agent for Salons & Beauty:
Every Booking Call Answered

Our AI voice agent works as an AI receptionist for salons. It answers every call on the first ring while you're with a client, books and moves appointments, fills cancellations from your waitlist and answers price questions from your list. It never gives skin or medical advice. We build it around your salon and manage it every month.

Live in as little as 3 working days · Keep your number · Billed monthly, 30 days' notice

What is an AI receptionist for salons?

An AI receptionist for salons is software that answers your salon phone in natural, spoken conversation when your team is busy with clients. Some owners call it an AI salon receptionist. It finds out what the caller wants, checks your booking diary, books the right service with the right stylist or therapist and sends a confirmation text. Anything it can't answer, it takes a proper message for the team.

On Starter it does exactly that job. On Growth and Scale it works as a full AI voice agent: it puts callers through to the salon when someone is free, calls back missed callers and runs several salons on one service. Either way, OMH writes the script, connects your booking software and runs it for you. See our AI receptionist plan, or how our AI voice agent works across UK businesses.

How a call goes

Watch the phone. Each step lights up as the call reaches it.

  1. It listens.It hears whether it's a new booking, a change, a price question or a cancellation as the client speaks.
  2. It works out the answer.It checks the request against your services, prices, stylists and booking rules.
  3. It replies and acts.It answers in a natural voice, books the appointment or takes a message.
  4. It reports back.The client gets a confirmation text, and you get a summary of every call.

Try it: pick a salon, then listen in

Ivy & Ash Hair0161 496 0218, Manchester 00:00
Amy, AI assistant

CallerHi, can I book a full head of highlights with Sophie?
AmyOf course. Sophie has Thursday at 10am, and it's about two and a half hours. Have you had colour with us in the last six months?

Patch test booked: tomorrow 16:00, then highlights Thu 10:00

Summary sent to the salon: new colour client, patch test first, then Thursday with Sophie

Example scripts. Business names are made up.

A day at your salon

Calls don't wait until you've finished a blow-dry.
Neither do your clients.

An illustrative Saturday at a salon with four stylists. The phone is busiest exactly when every chair is full. A missed caller rarely leaves a voicemail. They book online somewhere else, or ring the next salon on the list.

Calls by hour, one Saturday

205 calls, 85 missed (41%). Hover or tap a bar for the hour.

Illustrative figures, not data from a real business. Your phone provider's call log shows your own pattern.

  1. 09:00First appointments

    Clients ring to book before work. Your team is already mid-colour.

  2. 13:00Every chair full

    Nobody is free to pick up, and the lunchtime callers are often your regulars.

  3. 19:00After closing

    The salon is shut, but next week's bookings start coming in. Voicemail picks up and most callers try somewhere else.

  4. Work out what it costs your salon

Salons we cover

One agent, scripted for your salon

Every salon gets different calls. We write the script around yours: your services and how long each takes, which stylist does what, your prices and your cancellation policy.

  • AI Receptionist for Hair Salons

    Your stylists have wet hands and a full column.

    An AI receptionist for a hair salon books cuts, colours and blow-dries with the right stylist and for the right length of time, so a full head of colour never lands in a 30-minute gap.

    • Books by stylist, service and appointment length
    • Books patch tests before colour appointments, if your rules ask for one
    • Rebooks regulars and fills cancellations from your waitlist

    Never promises a colour result

  • AI Receptionist for Nail Salons

    Calls come in while every technician is mid-set.

    Our AI receptionist for nail salons books gels, acrylics, infills and removals, tells callers how long each one takes and quotes prices from your list.

    • Books and moves infill appointments
    • Answers questions about prices, colours and removal
    • Passes group bookings, such as hen parties, to you

    Group bookings passed to you

  • AI Receptionist for Medspas & Beauty Salons

    Treatments need the right room, therapist and time.

    Our AI receptionist for medspas and beauty salons books facials, waxing, lashes and brows, massages and skin consultations, and explains course and package prices as you word them.

    • Books a consultation first for treatments that need one
    • Explains packages and courses from your price list
    • Sends anything about a reaction or aftercare to your team

    Never gives skin or medical advice

    Offer injectables or laser treatments? See our clinics page.

Another kind of salon?

If your bookings come in by phone, the agent can answer them.

We also set the agent up for barbers, lash and brow bars, spas and tanning salons. Tell us what your clients ask, and we'll show you how the agent would handle it on the demo.

Ask about your salon

Not sure how your calls would fit?

Tell us who rings your salon and why. We'll map your calls and show you what the agent would handle and what it would pass to your team.

Book a 30-Minute Demo

What's included

What it does for your salon,
and what we run for you

Bookings, changes, cancellations and the questions in between, handled the way a good salon receptionist would. Pick a capability to see who does what. Features marked Growth and Scale aren't on Starter.

First-ring answering, 24/7

The agent

Every call answered straight away, while your team is with clients or after the salon has closed. Evenings, Sundays and bank holidays too. No voicemail and no engaged tone.

OMH, for you

We divert your salon line, set your hours and agree what it picks up and when: missed calls, out of hours or every call. Nothing goes live without your sign-off.

You and your team stay in charge

You decide the rules before it answers a single call: which services it books, which need a consultation or patch test, your deposit and cancellation policy and when to pass a call to the team. It only gives prices and information you have approved, word for word. Anything it doesn't know, it says so, takes a proper message and passes it on.

How it works

Live in 3 to 15 working days. Answering every client after that.

  1. 01

    Connect

    You divert your salon line. We link your diary or booking software.

    Salon line diverted

  2. 02

    Train

    We load your services, prices, appointment lengths, team and booking rules.

    Booking rules set

  3. 03

    Test together

    You and your team ring it and try to trip it up. Nothing goes live without your sign-off.

    3 test calls passed

  4. 04

    Go live

    It answers on the first ring, from the first appointment to the last. We check and tune the first two weeks of live calls at no extra cost.

    Live and answering

Starter goes live in 3 working days, Growth in 5 to 7 and Scale in 12 to 15. The clock starts once we have your service menu, prices, booking rules and diary access.

Pricing

AI voice agent pricing for salons

Three plans, billed monthly, no minimum contract. Every plan includes a managed agent, a British voice, a summary of every call and a monthly report. Prices exclude VAT.

Starter

One salon, one agent answering and booking. Best for a small salon with straightforward phones.

£249 a month + VAT, billed monthly

Included
300minutes a month
Setup
£795one-off fee
Live in
3working days

Then 60p a minute past your allowance.

  • Answers every inbound call, day and night, on your existing number
  • Answers only from your approved information
  • Books appointments into one diary
  • Takes a proper message when it can't help, with name, number and reason

This is our AI receptionist plan.

Everything included and what isn't
  • Texts the caller a confirmation
  • Emails you a written summary of every call
  • A British voice, your greeting and your opening hours
  • Monthly usage report

Not included

  • Writing into your salon software
  • Live transfer to a person
  • Out-of-hours routing rules
  • Outbound calling
  • More than one salon
Book a 30-Minute Demo
Where most salons start

Growth

For a busy salon where the phone fills the diary. Where most salons should start.

£449 a month + VAT, billed monthly

Included
500minutes a month
Setup
£1,295one-off fee
Live in
5 to 7working days

Then 60p a minute past your allowance.

  • Everything in Starter
  • Live transfer to a team member, with everything the caller already said passed across
  • Out-of-hours and overflow rules you set
  • Fills cancellations and calls back missed callers
Everything included and what isn't
  • Writes each booking into your salon software, where it connects
  • Routes calls at the first question, for example bookings, prices or cancellations
  • Missed-call recovery: an automatic text to the caller and a callback task for your team
  • Outbound calls to clients who have consented, for reminders and no-shows
  • Recording and searchable transcript of every call
  • Monthly optimisation call: we read the transcripts and improve the script
  • Up to three enquiry routes

Not included

  • A second salon or agent
  • A second CRM or system
  • Call outcomes reported against your ad spend
Book a 30-Minute Demo

Scale

For salon groups with several sites, each with its own diary, on one managed service.

£849 a month + VAT, billed monthly

Included
900minutes a month
Setup
£1,995one-off fee
Live in
12 to 15working days

Then 60p a minute past your allowance.

  • Everything in Growth
  • Up to three salons, each with its own script, voice and diary
  • Routing across salons by location or service
  • Per-salon reporting, so you can see which salon converts its calls
Everything included and what isn't
  • Call outcomes reported alongside your Google Ads and website data
  • Script and knowledge updates within one working day
  • A named account manager
  • Quarterly review with a senior strategist

Not included

  • A fourth salon (a priced add-on)
  • Bespoke software development
  • Integrations we haven't built before (quoted separately)
Book a 30-Minute Demo
VAT
All prices exclude VAT.
Minutes
We count answered inbound calls and connected outbound calls. Unused minutes don't roll over, and we warn you at 80% of your allowance. Minutes past your allowance cost 60p each on every plan.
Setup
The one-off fee covers discovery, the build, the integrations and supervised checks on your first two weeks of live calls. We agree it in writing before work starts.
Extra salons
Scale includes up to three. Each extra one is £495 setup and £49 a month. Above six, we quote the whole service.
Contract
Billed monthly, with 30 days' notice.
Integrations
What connects depends on the software you use. We confirm it on the discovery call.

Local cover

Salons across the UK. A local number for each salon.

Clients trust a local number. Your agent answers on your existing line, or on a new one with your city's code. We set up our AI receptionist for salons across the UK by video call and phone from Hullbridge, Essex.

  • Local 020 number

    London

    Good morning, you're through to the salon's AI assistant. Would you like to book, change or cancel an appointment?

    Covers Greater London

  • Local 0121 number

    Birmingham

    Thanks for calling. Are you booking with a particular stylist today?

    Covers Birmingham and the West Midlands

  • Local 0161 number

    Manchester

    Hiya, you're through to the salon's AI assistant. What can I book in for you?

    Covers Greater Manchester

  • Local 0113 number

    Leeds

    Thanks for calling. Is this a new booking, or about one you already have?

    Covers Leeds and West Yorkshire

  • Local 0151 number

    Liverpool

    Hiya, you're through to the salon. Are you after a cut, colour or something else?

    Covers Liverpool and Merseyside

  • Local 0117 number

    Bristol

    Good afternoon. Which treatment would you like to book?

    Covers Bristol and the surrounding area

  • Local 0114 number

    Sheffield

    Thanks for calling. Have you been in to see us before?

    Covers Sheffield and South Yorkshire

  • Local 0115 number

    Nottingham

    Hello, you're through to the salon's AI assistant. Would you like to book or ask about prices?

    Covers Nottingham and Nottinghamshire

  • Local 0116 number

    Leicester

    Thanks for calling. What day were you hoping to come in?

    Covers Leicester and Leicestershire

  • Local 0191 number

    Newcastle

    Hello, thanks for ringing. Shall I find you the next free appointment?

    Covers Newcastle and the North East

1 / 10
Book a 30-Minute Demo

Somewhere else? We set up salons in towns and cities across the UK. Ask us about your area

Questions

What salon owners
ask us first

Straight answers on bookings, cancellations, patch tests, prices, booking software and client data. See how our AI voice agent works for other UK businesses.

Ask us about your salon

Talk to a person on our UK team about your booking and cancellation calls. No sales script.

On the demo, try

  1. 1Book a cut and colour as a new client
  2. 2Cancel tomorrow's appointment and hear what it offers
  3. 3Ask something it can't know, and hear what it does
Book a Voice Agent Demo

Showing all 15 questions

Will clients know they are talking to an AI?

Yes. Every agent says it is an AI assistant at the start of the call. Anyone who would rather speak to a person can ask, and the agent takes a message or puts them through, depending on your plan.

Which salons do you set it up for?

Hair salons, nail salons, beauty salons and medspas, plus barbers, lash and brow bars, spas and tanning salons. If you run a hair salon, an AI receptionist books by stylist and service length, so it fits the way your diary already works.

Can it book the right stylist and the right length of appointment?

Yes. We load which stylist or therapist does each service and how long each one takes, so it only offers slots that really fit.

Can it book patch tests?

Yes, if your rules ask for one. It checks whether the client needs a patch test before a colour or lash appointment and books it first.

What happens when a client cancels?

It cancels or moves the appointment by your rules and explains your cancellation policy as you word it. On Growth and Scale it can offer the freed-up slot to clients on your waitlist.

Does it take deposits or card payments?

No. It explains your deposit and cancellation policy. Payments stay with your booking system or your team, and the agent never asks for card details.

Will it tell clients our prices?

Only the prices you give us, worded the way you want. If a price depends on a consultation, it says so and books one.

Does it give skin or medical advice?

No. Anything about a reaction, a skin condition or aftercare goes to your team. It only reads out information you have approved.

Does it work with our salon booking software?

On Growth and Scale the agent writes each booking into your software, where it connects. What connects depends on the software you use, and we confirm it on the discovery call.

Can we keep our phone number, or get a local one?

Both. You can divert your existing salon line to the agent, or we can set up a new number with your local area code.

How long does setup take?

Starter goes live in 3 working days, Growth in 5 to 7 and Scale in 12 to 15. The clock starts once we have your service menu, prices, booking rules and diary access.

Will it replace our front desk?

No. Most salons use it to catch the calls nobody can answer: when every chair is full, at lunchtime and after closing. If you have a front desk, it takes the overflow and passes calls on with the details already written down.

Is client data kept safe?

We agree what is stored, where and for how long before go-live, and handle client data in line with UK GDPR.

How much does an AI receptionist for salons cost?

Our AI receptionist for salons (the Starter plan) is £249 a month plus VAT with 300 minutes included, and a one-off setup fee from £795. Growth is £449 a month and Scale, for salon groups, is £849 a month. Extra minutes cost 60p each on every plan.

Is there a minimum contract?

No. Every plan is billed monthly with 30 days' notice.

Book a Demo Call 020 3489 3934

Book a 30-minute demo for your salon

  1. 1Pick a time
  2. 2Your details
When suits you?

These are UK times. We'll confirm by email, or suggest another if it's taken.

Day

Time