Our AI voice agent answers every call on the first ring while you're up a ladder, under a floor or driving to the next job. It takes quote requests, books site visits, sends urgent jobs to whoever is on call and texts you a summary. It never gives technical advice. We build it around your trade and manage it every month.
Live in as little as 3 working days · Keep your number · Billed monthly, 30 days' notice
Built for every trade that runs on the phone
An AI receptionist for trades is software that answers your business phone in natural, spoken conversation when you can't. It finds out what the caller needs (a quote, a repair, a booking or something urgent), answers from the prices and details you approve, books visits into your diary and passes urgent calls to whoever is on call. You get a summary of every call by text or email.
On Starter it does exactly that job. On Growth and Scale it works as a full AI voice agent: it puts callers through to you live, calls new enquiries back and follows up quotes. Either way, OMH writes the script, connects your diary and runs it for you. See our AI receptionist plan, or how our AI voice agent works across UK businesses.
Each step lights up as the call reaches it.
Try it: pick a trade, then read the call
Example scripts. Business names are made up.
A day on the tools
An illustrative weekday at a trades business with three people out on jobs. Most missed calls land early, at lunchtime and after 5pm, which is exactly when nobody can pick up. A missed caller rarely leaves a voicemail. They ring the next number on the list.
Calls by hour, one weekday
140 calls, 73 missed (52%). Hover or tap a bar for the hour.
Illustrative figures, not data from a real business. Your phone provider's call log shows your own pattern.
07:30First thing
Customers ring before work. You're already loading the van or driving to the first job.
12:00Hands full
Everyone is mid-job, on a roof or behind a fuse board. The phone rings out in the van.
18:00After hours
The day ends, but quote requests don't. Voicemail picks up and most callers try someone else.
Trades we cover
Every trade gets different calls, so we script our AI receptionist for trades around yours: the questions to ask, the jobs you take, the areas you cover and what counts as urgent. These are the trades we set up most often.
Trade
You can't pick up with your hands in a consumer unit.
Our AI receptionist for electricians answers while you work, sorts fault call-outs from quote work and books each one in the right slot.
Reads only the safety steps you approve
Trade
Quote requests come in while the saw is running.
An AI receptionist for carpenters collects the details you'd ask for anyway, so the first visit is a proper measure-up, not a chat.
Never quotes a price you haven't set
Trade
Your cleaners are on site, and the phone is in the office.
Our AI receptionist for cleaning companies handles new enquiries and the regular rebooking calls that fill a cleaning company's day.
Access codes go to you, never read back
Trade
After a storm, the phone doesn't stop and you're already up a roof.
An AI receptionist for roofing companies sorts leaks and storm damage from routine work, so the urgent jobs reach you first.
Insurance questions passed to you
Trade
Spring brings a rush of calls just as your diary fills up.
Our AI receptionist for landscaping services qualifies each enquiry, so you only drive out for the jobs that suit you.
Works to your areas and minimum job size
Trade
If your work comes in by phone, the agent can answer it.
We also set the agent up for handymen, painters and decorators, locksmiths, pest control and other trades. Tell us what your callers ask, and we'll show you how the agent would handle it on the demo.
Ask about your tradeThese trades get calls with their own safety rules, so each has a dedicated page.
Plumbers
Burst pipes, leaks and gas smells routed to whoever is on call.
AI receptionist for plumbersHeating & HVAC
Boiler breakdowns, servicing and seasonal call spikes.
AI receptionist for HVAC servicesBuilders & Construction
Project enquiries qualified and site visits booked.
AI receptionist for construction companiesNot sure how your calls would fit?
Tell us who rings your business and why. We'll map your calls and show you what the agent would handle and what it would pass to you.
What's included
Quotes, site visits, urgent jobs and the questions in between, handled the way a good office manager would. Pick a capability to see who does what. Features marked Growth and Scale aren't on Starter.
The agent
Every call answered straight away, while you're on a job, driving between sites or finished for the day. Evenings, weekends and bank holidays too. No voicemail and no engaged tone.
OMH, for you
We divert your business line, set your hours and agree what it picks up and when: missed calls, out of hours or every call. Nothing goes live without your sign-off.
The agent
A natural British voice that greets callers with your business name and talks the way you do: friendly, brief and to the point.
OMH, for you
We pick the voice and tone with you, write the greeting and test it until it sounds right for your customers.
The agent
Gives call-out charges, day rates and from-prices exactly as you word them, and checks the caller's postcode against the areas you cover.
OMH, for you
We load your price list, your postcodes and your minimum job size, and update them whenever you send us changes.
The agent
Offers real slots from your diary, allows for travel time and books the visit with the address, job details and photos attached.
OMH, for you
We connect your diary and set the rules: how long each type of visit takes, which days you quote and how much gap to leave.
The agent
Recognises the calls you class as urgent, asks your set questions and puts the caller through live, with everything they said passed across.
OMH, for you
We build your on-call route, with a backup if the first person doesn't answer, and change it whenever your rota changes.
The agent
Rings back new web enquiries within a minute and follows up quotes you've sent, so fewer jobs go quiet.
OMH, for you
We agree the follow-up timings and wording with you, and stop the calls the moment a customer says yes or no.
You decide the rules before it answers a single call: which jobs you take, the areas you cover, what counts as urgent and who it goes to. It only gives prices you have set and safety steps you have approved, word for word. Anything it doesn't know, it says so, takes a proper message and passes it on. You can change any rule by sending us a message, and we update it for you.
How it works
You divert your business line. We link your diary, plus your job management software on Growth and Scale.
Business line diverted
We load your prices, the jobs you take, the areas you cover, your on-call route and your booking rules.
Booking rules set
You and your team ring it and try to trip it up. Nothing goes live without your sign-off.
3 test calls passed
It answers on the first ring, from the first job of the day to bank holiday weekends. We check and tune the first two weeks of live calls at no extra cost.
Live and answering
Starter goes live in 3 working days, Growth in 5 to 7 and Scale in 12 to 15. The clock starts once we have your prices, booking rules, on-call route and diary access.
Client feedback
Voice agents are a new service for us, so we haven't filled this wall with invented praise. Recordings of each of these trades calls are being prepared and stay marked as coming soon until they're checked. Book a demo to hear one set up for your trade today.
A caller with tripping power booked in, and a burning smell sent straight to the electrician.
A roof leak flagged urgent, with the address and photos taken before the roofer calls back.
An end-of-tenancy clean priced from the list and booked for moving day.
A fitted wardrobe enquiry with photos and sizes collected and a visit booked.
A patio and planting enquiry qualified by size and budget, then a site visit booked.
A Sunday evening enquiry answered, summarised and waiting in your inbox for Monday.
Pricing
Three plans, billed monthly, no minimum contract. Every plan includes a managed agent, a British voice, a summary of every call and a monthly report. Prices exclude VAT.
One business, one agent answering and booking. Best for a sole trader or small team with straightforward phones.
£249 a month + VAT, billed monthly
Then 60p a minute past your allowance.
This is our AI receptionist plan.
Not included
For a business where the phone brings in the work. Where most trades businesses should start.
£449 a month + VAT, billed monthly
Then 60p a minute past your allowance.
Not included
For firms with several branches or teams, each with its own diary, on one managed service.
£849 a month + VAT, billed monthly
Then 60p a minute past your allowance.
Not included
Local cover
Customers trust a local number. Your agent answers on your existing line, or on a new one with your city's code. We set trades businesses up by video call and phone from Hullbridge, Essex.
Good morning, you're through to the team's AI assistant. Is this for a quote, a repair or something urgent?
Covers Greater London
Thanks for calling. Is this a new job, or are you calling about one we've booked?
Covers Birmingham and the West Midlands
Hello, you're through to the office's AI assistant. Would you like a quote visit, or is something urgent?
Covers Greater Manchester
Thanks for calling. Are you a homeowner, a landlord or calling for a business?
Covers Leeds and West Yorkshire
Hiya, you're through to the team's AI assistant. What can we help with today?
Covers Liverpool and Merseyside
Good afternoon. Can I take your postcode, so I can check we cover your area?
Covers Bristol and the surrounding area
Thanks for calling. Is the job inside or outside the property?
Covers Sheffield and South Yorkshire
Hello, you're through to the AI assistant. Would you like to book a visit or ask about prices?
Covers Nottingham and Nottinghamshire
Thanks for calling. Can you tell me a bit about the job you need doing?
Covers Leicester and Leicestershire
Hello, thanks for ringing. Is this something that can't wait, or shall I book you in?
Covers Newcastle and the North East
Somewhere else? We set up trades businesses in towns and cities across the UK. Ask us about your area
Questions
Straight answers on urgent calls and safety, prices, quote visits, job software and customer data. See how our AI voice agent works for other UK businesses.
Ask us about your business
Talk to a person on our UK team about your quote, repair and urgent calls. No sales script.
On the demo, try
Showing all 13 questions
Yes. Every agent says it is an AI assistant at the start of the call. Anyone who would rather speak to a person can ask, and the agent takes a message or puts them through, depending on your plan.
Our AI receptionist for trades covers electricians, carpenters and joiners, cleaning companies, roofers and landscapers, plus plumbers, heating engineers and builders, who each have their own page. We also set it up for most other trades that win work over the phone.
No. It never diagnoses a fault or tells a caller how to fix something. It only reads out safety steps you have approved, word for word, and sends urgent calls to a person.
The agent asks the questions you set, then puts the call through to whoever is on call on Growth and Scale, or texts it to you straight away on Starter. If a caller describes a fire or a danger to life, it tells them to ring 999.
Only the prices you give us, worded the way you want: call-out charges, day rates or from-prices. If a price depends on seeing the job, it says so and books a quote visit.
Yes. It books into your diary using the areas you cover, your working hours and the travel time you set, so visits don't clash.
Yes. The agent can text the caller a link to send photos, and they arrive with the call summary so you can price or prepare before you visit.
On Growth and Scale the agent writes each job into your job management software. What connects depends on the software you use, and we confirm it on the discovery call.
Both. You can divert your existing business line to the agent, or we can set up a new number with your local area code.
Starter goes live in 3 working days, Growth in 5 to 7 and Scale in 12 to 15. The clock starts once we have your prices, booking rules, on-call route and diary access.
No. Most trades businesses use it to catch the calls nobody can answer: on the tools, on the road and after hours. If you have office staff, it takes the overflow and passes them calls with the details already written down.
From £249 a month plus VAT on Starter, with a £795 one-off setup fee. Growth is £449 a month and Scale is £849 a month. Minutes past your allowance cost 60p each.
No. Every plan is billed monthly with 30 days' notice.
No questions match that
Try another word, or ring us on 020 3489 3934 and ask a person.
It's set up as a fictional heating company in Leeds and answers day and night. Standard call rates apply.
The demo line is being set up.Book a demo and we'll play you one on the call.
Three things to try
