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AI receptionist · 24/7

AI Receptionist for UK Businesses:
Never Miss Another Call

Our UK AI receptionist answers every call on the first ring, day or night. It answers questions from your approved information, books appointments into your calendar and takes a proper message when it can't help. We build it, test it with you and manage it every month.

Live in as little as 3 working days · Keep your number · Billed monthly, 30 days' notice

What is an AI receptionist?

An AI receptionist is software that answers your business phone in a natural, spoken conversation. It greets callers, answers their questions, books appointments into your calendar and takes messages, the same way a good front desk would, at any hour.

Callers don't press buttons or leave voicemails. They say what they need and the receptionist responds. The difference with OMH is that we set it up and run it for you: we write the script around your real calls, connect your diary and keep improving it every month.

Looking for more than inbound calls? Our AI voice agents can also call new leads back and follow up quotes.

How an AI receptionist handles a call

Watch the phone. Each step lights up as the call reaches it.

  1. It answers on the first ring.With your business name, and it tells callers it's an AI assistant.
  2. It understands what they need.Speech recognition turns the caller's words into a request it can act on.
  3. It answers, books or takes a message.Only from your approved information, and only into free slots in your diary.
  4. It reports back.You get a summary of every call, with the caller's details and what happened.

Try it: pick a business and a tone, then listen in

Hartwell Reeve Solicitors0121 496 0147, Birmingham 00:00
Grace, AI assistant

CallerI need advice about a tenancy dispute.
GraceI can book you a consultation with our property team on Monday at 11.

Consultation booked: Mon 11:00

Summary sent to the property team: new enquiry, tenancy dispute

What's included

What your AI receptionist does, and what we do for you

Everything a good front desk does on the phone, without adding to the payroll. Features marked Growth and Scale aren't on the Starter plan.

First-ring answering, 24/7

The agent

Every call answered straight away, including nights, weekends and bank holidays, with no engaged tone.

OMH, for you

We forward your number and agree what it picks up, and when.

An AI receptionist for small business, without the setup work

You can find AI receptionist apps that you configure yourself. Most small business owners don't have time to write call scripts, connect diaries and test every scenario. That's the part we do, so you just take the bookings.

  1. 01

    Built around your industry's calls

    We start from the real reasons people ring you: the boiler fault, the viewing request, the cancelled appointment. The script, questions and handover rules follow from those.

  2. 02

    Tested before your customers hear it

    You make test calls and sign off the agent before it goes live. After that you deal with our UK team, not a ticket queue, and Scale clients get a named account manager.

  3. 03Growth and Scale

    Improved every month

    Every month we read a sample of transcripts, look at what the agent couldn't answer and improve it. You get a short written summary of what we changed and why.

  4. 04Scale

    Call results beside your marketing figures

    Calls answered, bookings made and calls transferred sit in the same report as your Google Ads and website figures, so you can follow an enquiry from click to booked job.

Setup and every call

Live in as little as 3 working days. Answering every call after that.

Part 1: Setup, done for you

  1. 01

    Connect

    We set up call forwarding on your number and connect your diary.

    Call forwarding on

  2. 02

    Train

    We load your services, prices, opening hours and booking rules.

    Greeting and rules set

  3. 03

    Test together

    You ring it, try to trip it up and sign it off before customers hear it.

    3 test calls passed

  4. 04

    Go live

    Calls start flowing, and we check the first two weeks of live calls with you.

    Live and answering

Starter goes live in 3 working days, Growth in 5 to 7 and Scale in 12 to 15. The clock starts once we have your content and diary access.

Part 2: What happens to a new web lead (Growth and Scale)

From ad click to a call back in under a minute.

Step 1: Someone clicks your adGoogle or Facebook
Step 2: They enquireYour website form, or a call
Step 3: The lead landsStraight into your CRM
Step 4: Your agent rings themWithin 60 seconds

Step 5: Then one of three things happens:

  • An appointment bookedOn your calendar
  • A warm transferPut straight through to you
  • A follow-upIf they are not ready yet
Step 6: A summary and tagsWritten back to your CRM
Answer speed
1st ringanswer speed
New lead call time
60 secto call new web leads(Growth and Scale)
Hours
24/7bank holidays included
Calls summarised
100%of calls summarised for you

Industries

An AI receptionist trained for your industry

We start from a template built around the calls your sector actually gets, then tune it to your business.

AI Voice Agent for Estate and Letting Agents

Catch every viewing request and landlord enquiry while the team is out on appointments.

  • Book viewings and valuations
  • Qualify buyers and tenants
  • Log tenant maintenance calls

AI Receptionist for Dental Clinics

An AI receptionist for dentists that keeps the front desk free for the patients in the room.

  • Book check-ups and hygiene visits
  • Move and cancel appointments
  • Route urgent calls to your emergency line

No clinical or medical advice given.

AI Receptionist for Clinics and Healthcare

Takes booking and admin calls so reception can focus on the patients in front of them.

  • Book across practitioners
  • Opening hours and directions
  • Confirmation calls to cut no-shows

No clinical or medical advice given.

AI Answering Service for Plumbers

An answering service for plumbers that picks up while your hands are full.

  • Capture call-outs while you are on a job
  • Put emergencies through to the plumber on call
  • Book quote visits

AI Call Answering for Heating Engineers

Answers breakdown and service calls through the winter rush, day and night.

  • Book annual services and repairs
  • Record make, model and fault code
  • Put no-heating calls first

AI Voice Agent for Builders and Contractors

Takes project enquiries properly while the team is on site.

  • Take the brief: type, size, budget, timing
  • Book site visits and quotes
  • Route clients to their site manager

AI Receptionist for Law Firms

Takes new enquiries and routes existing clients while fee earners are in court or meetings.

  • Capture new enquiries and area of law
  • Book initial consultations
  • Route clients to their named solicitor

No legal advice given.

AI Voice Agent for Car Dealerships

Answers sales and service calls so nobody rings off while the desk is busy.

  • Book test drives and services
  • Stock and opening-hours questions
  • Collect part-exchange details

Compare your options

AI phone receptionist vs the usual answers

How an AI phone receptionist compares with voicemail, a human receptionist, a call answering service and a DIY app, for a typical small UK business.

Compare OMH with

Comparing OMH with Voicemail

Typical monthly cost
OMHFrom £249 + VAT VoicemailFree
Answers out of hours
OMH24/7, bank holidays too VoicemailNo
Books into your diary
OMHYes, set up for you VoicemailNo
Calls at the same time
OMHSeveral, no engaged tone Voicemailn/a
Knows your business
OMHBuilt from your real calls Voicemailn/a
Tested before customers hear it
OMHYes, with you Voicemailn/a
Setup and upkeep
OMHDone for you, improved monthly VoicemailNone

Pricing

AI receptionist pricing

Our Starter plan is a fully managed AI receptionist. Growth and Scale add live transfers, CRM updates and more locations. Billed monthly, no minimum contract. Prices exclude VAT.

Starter

One location, one agent answering and booking. Best for a single site with straightforward phones.

£249 a month + VAT, billed monthly

Included
300minutes a month
Setup
£795one-off fee
Live in
3working days

Then 60p a minute past your allowance.

  • Answers every inbound call, day and night, on your existing number
  • Answers only from your approved information
  • Books appointments into one calendar
  • Takes a proper message when it can't help, with name, number and reason
Everything included and what isn't
  • Texts the caller a confirmation
  • Emails you a written summary of every call
  • A British voice, your greeting and your opening hours
  • Monthly usage report

Not included

  • Writing into a CRM
  • Live transfer to a person
  • Out-of-hours routing rules
  • Outbound calling
  • More than one location
Book a 30-Minute Demo
Where most clients start

Growth

For one site where the phone is a real sales channel. Where most clients should start.

£449 a month + VAT, billed monthly

Included
500minutes a month
Setup
£1,295one-off fee
Live in
5 to 7working days

Then 60p a minute past your allowance.

  • Everything in Starter
  • Live transfer to a person, with everything the caller already said passed across
  • Out-of-hours and overflow rules you set
  • Writes each enquiry into your CRM or practice system
Everything included and what isn't
  • Calls new web leads within 60 seconds
  • Routes enquiries at the first question, for example sales, service or accounts
  • Missed-call recovery: an automatic text to the caller and a callback task for your team
  • Outbound follow-up to contacts who have consented, for quotes, reminders and no-shows
  • Recording and searchable transcript of every call
  • Monthly optimisation call: we read the transcripts and improve the script
  • Up to three enquiry routes

Not included

  • A second location, department or agent
  • A second CRM or system
  • Call outcomes reported against your ad spend
Book a 30-Minute Demo

Scale

For several locations or departments that need different handling, on one managed service.

£849 a month + VAT, billed monthly

Included
900minutes a month
Setup
£1,995one-off fee
Live in
12 to 15working days

Then 60p a minute past your allowance.

  • Everything in Growth
  • Up to three locations or departments, each with its own script, voice and diary
  • Routing across branches by where the caller is or what they ask for
  • Per-site reporting, so you can see which branch converts its calls
Everything included and what isn't
  • Call outcomes reported alongside your Google Ads and website data
  • Script and knowledge updates within one working day
  • A named account manager
  • Quarterly review with a senior strategist

Not included

  • A fourth location or department (a priced add-on)
  • Bespoke software development
  • Integrations we haven't built before (quoted separately)
Book a 30-Minute Demo
VAT
All prices exclude VAT.
Minutes
We count answered inbound calls and connected outbound calls. Unused minutes don't roll over, and we warn you at 80% of your allowance. Minutes past your allowance cost 60p each on every plan.
Setup
The one-off fee covers discovery, the build, the integrations and supervised checks on your first two weeks of live calls. We agree it in writing before work starts.
Extra locations
Scale includes up to three. Each extra one is £495 setup and £49 a month. Above six, we quote the whole service.
Contract
Billed monthly, with 30 days' notice.
Integrations
What connects depends on the software you use. We confirm it on the discovery call.
Delivery
The clock starts once we have your content and diary access.

Local cover

A UK AI virtual receptionist, not a US import

Many AI virtual receptionist tools are built for the US market. Ours is set up for how UK businesses and their customers work: keep your number or get a local one, a British voice, UK GDPR, and UK hours and bank holidays.

  • Local 020 number

    London

    Thanks for calling, you're through to our London team. How can I help?

    Covers Greater London

  • Local 0121 number

    Birmingham

    Thanks for calling, you're through to our Birmingham team. How can I help?

    Covers Birmingham and the West Midlands

  • Local 0161 number

    Manchester

    Thanks for calling, you're through to our Manchester team. How can I help?

    Covers Greater Manchester

  • Local 0113 number

    Leeds

    Thanks for calling, you're through to our Leeds team. How can I help?

    Covers Leeds and West Yorkshire

  • Local 0151 number

    Liverpool

    Thanks for calling, you're through to our Liverpool team. How can I help?

    Covers Liverpool and Merseyside

  • Local 0117 number

    Bristol

    Thanks for calling, you're through to our Bristol team. How can I help?

    Covers Bristol and the South West

1 / 6
Book a 30-Minute Demo

Somewhere else? We cover towns and cities across the UK. Ask us about your area

Questions

AI receptionist FAQs

Straight answers to the questions business owners ask us most.

Still have a question?

Talk to a person on our UK team. No sales script.

Book a Voice Agent Demo

Showing all 10 questions

What does an AI receptionist do?

An AI receptionist answers your business calls in a natural British voice. It greets callers, answers questions from information you have approved, such as services, prices and opening hours, books appointments into your calendar and takes a proper message when it can't help. You get a summary of every call, so nothing is lost.

What is the difference between an AI receptionist and an AI voice agent?

An AI receptionist is the front-desk job: answering inbound calls, booking appointments and taking messages. An AI voice agent can also call new web leads back, follow up quotes and route calls between departments. Our Starter plan works as an AI receptionist, and the Growth and Scale plans add the wider voice agent features.

How much does an AI receptionist cost in the UK?

Self-serve AI receptionist apps in the UK usually cost between £19 and £99 a month, and you build and maintain them yourself. Our managed AI receptionist starts at £249 a month plus VAT with 300 minutes included, and a one-off setup fee of £795. Extra minutes cost 60p each. A full-time human receptionist typically costs over £2,000 a month once salary, National Insurance and pension are counted.

Is there a free AI receptionist?

Some apps offer free trials or limited free plans, but a free tool won't know your business, connect to your diary or be tested on your real calls. If you want to hear what a properly built one sounds like, ring our demo agent or book a 30-minute demo.

How do I set up an AI receptionist?

With OMH you don't set it up yourself. We connect your phone line and calendar, train the receptionist on your services, prices and booking rules, test it with you, then go live. On the Starter plan that takes as little as 3 working days.

Will callers know they are talking to an AI?

Yes. Every receptionist we build says it is an AI assistant at the start of the call. Callers deserve to know, and it avoids awkward moments later in the conversation.

Can I keep my existing business number?

In most cases, yes. You divert calls to the AI receptionist, either all of them or only the ones your team can't answer. If you want a new local number, such as a 0161 number for Manchester, we can arrange one during setup.

Is an AI receptionist GDPR compliant?

It can be, when it is set up properly. Callers are told at the start if calls are recorded. You remain the data controller and OMH acts as your processor under a written agreement, and we agree retention periods with you before go-live.

What happens if it can't answer a question?

It only answers from your approved information. If a caller asks something outside that, it takes a proper message with their name, number and reason for calling. On the Growth and Scale plans it can also transfer the call live to a person, passing on everything the caller has already said.

Does it answer out of hours and more than one call at once?

Yes. It answers 24 hours a day, including evenings, weekends and bank holidays, and it can handle several calls at the same time, so callers never hear an engaged tone.

Book a Demo Call 020 3489 3934

Book an AI receptionist demo, by video or phone

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  2. 2Your details
When suits you?

These are UK times. We'll confirm by email, or suggest another if it's taken.

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