Our AI voice agent answers every property enquiry on the first ring, books viewings and valuations and qualifies buyers and tenants, even when the whole team is out on viewings. We build it around your agency, test it with you and manage it every month.
Live in as little as 3 working days · Keep your number · Billed monthly, 30 days' notice
Built for every call your branch gets
An AI voice agent is software that answers and makes phone calls for your agency in natural, spoken conversation. It works out whether the caller is a buyer, a seller, a tenant or a landlord, answers from listing details and fees you have approved, books viewings and valuations into your diary and passes anything it can't handle to a negotiator, with a summary of the call.
Callers don't press buttons or leave voicemails. They say what they need, and the agent responds the way a well-trained branch receptionist would. The difference with OMH is that we set it up and run it for you: we write the script around your real calls, connect your diary and property software, and keep improving it.
Watch the phone. Each step lights up as the call reaches it.
Try it: pick a team and a tone, then listen in
Viewing booked: Sat 11:30
Summary sent to Tom: first-time buyer, mortgage in principle, no chain
A day at your branch
An illustrative weekday at a busy sales and lettings branch. Calls go unanswered while negotiators are out on viewings, over lunch and after the branch closes, which is exactly when buyers and tenants ring.
Calls by hour, one weekday
221 calls, 89 missed (40%). Hover or tap a bar for the hour.
Illustrative figures, not data from a real business. Your phone provider's call log shows your own pattern.
10:30Out on viewings
Negotiators are at properties. The office phone rings to an empty desk.
12:30Lunchtime enquiries
Buyers ring on their lunch break, just as the team grabs theirs.
18:00After work
Buyers and tenants ring after work. Voicemail picks up, and they ring the next agent on the portal.
What's included
Viewings, valuations, applicants, repairs and the questions in between, handled the way a good branch receptionist would. Pick a capability to see it in action. Features marked Growth and Scale aren't on Starter.
The agent
Every enquiry answered straight away, including evenings, Sundays and bank holidays. When a new listing goes live and the phones light up, every caller gets through.
OMH, for you
We divert your branch line, set your branch hours and agree what it picks up and when: overflow, out of hours or every call. Nothing goes live without your sign-off.
The agent
Your agency name, your greeting and a British voice that suits your callers. Callers can interrupt, change their mind or ask for a negotiator, and OMH is never mentioned on a call.
OMH, for you
We write the script around the real reasons people ring your branch, then you make test calls and adjust it with us until it sounds like your agency.
The agent
It answers only from information you approve: listing details, fees, viewing rules, branch hours and the areas you cover. If a question falls outside that, it says so and takes a message.
OMH, for you
We load that information for you, and on Growth and Scale we read a sample of transcripts every month, see what it couldn't answer and add the answers worth adding.
The agent
It checks the live diary by negotiator, valuer and property, follows your notice periods and accompanied-viewing rules, and texts the caller a confirmation.
OMH, for you
We connect your diary, plus your property software on Growth and Scale, and tell you on the discovery call what connects directly and what needs a workaround.
The agent
Offers, progression calls and anyone who asks for a person are put through to the right negotiator with a quick briefing first, so nobody repeats themselves. Outside your hours it takes a detailed message instead.
OMH, for you
You choose who gets put through and when: offers, tenant emergencies, complaints, anyone who asks for a person. We set those rules and test them with you.
The agent
New buyer and tenant enquiries that land in your software get a call within 60 seconds, while they're still looking. It also calls people who agreed to hear from you about viewing feedback and reminders.
OMH, for you
Every call is summarised and emailed to you; on Growth and Scale the details go into your property software, and on Scale calls answered, viewings booked and transfers are reported beside your Google Ads and website figures.
You decide the rules before it answers a single call. Out of hours, tenant emergencies go to your on-call property manager or approved contractor, never to a voicemail.
It handles
It hands to your team
It never
Works alongside your property software
Viewings, valuations and notes go where your team already looks. We check your setup on the first call and tell you plainly what connects directly and what needs a workaround.
How it works
You divert your branch line. We link your viewing diary, plus your property software on Growth and Scale.
Branch line diverted
We load your listings, fees, viewing rules and how valuations are booked.
Viewing rules set
You and your negotiators ring it and try to trip it up. Nothing goes live without your sign-off.
3 test calls passed
It answers on the first ring, evenings and weekends included. We check and tune the first two weeks of live calls at no extra cost.
Live and answering
Starter goes live in 3 working days, Growth in 5 to 7 and Scale in 12 to 15. The clock starts once we have your listings, viewing rules and diary access.
From listing enquiry to a call back in under a minute.
Step 5: Then one of three things happens:
Use cases
A sales and lettings branch gets the same eight kinds of call, week in, week out. We script your agent around each one. Pick a call to see how the agent handles it.
Viewing requests01 / 08
Buyers ring when they see a board or a listing, often when every negotiator is out. The agent checks your viewing diary, asks your qualifying questions and books the slot.
Valuation requests02 / 08
Homeowners and landlords who ring about selling or letting are booked straight in with a valuer, with the details your team needs before they arrive.
Rental enquiries03 / 08
The agent answers questions from your approved listing details, asks your qualifying questions and books viewings for applicants who meet your criteria.
Tenant maintenance04 / 08
Out of hours, urgent problems such as leaks or no heating go to your on-call property manager or approved contractor. Everything else is logged with the details your team needs in the morning.
Emergencies follow the route you set.
Offers and progression05 / 08
The agent never discusses, accepts or agrees offers. It takes the details and puts the caller through to the negotiator handling the sale, or books an urgent call back.
Never agrees prices, offers or terms.
Landlord calls06 / 08
Landlords ring to ask about fees, management and when you can see the property. The agent answers from the fees you approve and books a lettings valuation.
Everyday questions07 / 08
Opening hours, directions, fees and whether a property is still available take up a surprising share of the day. The agent answers them from information you approve, on every line at once.
After hours08 / 08
Buyers and tenants ring after work, when voicemail picks up and they try the next agent on the portal. The agent answers, books and leaves a morning summary of who rang overnight.
Not sure how your calls would fit?
Tell us who rings your branch and why. We'll map your calls and show you what the agent would handle and what it would pass to your negotiators.
Agencies
We set up AI voice agents for sales agents, lettings and property management teams, mixed branches, multi-branch groups and new homes sales, each one scripted around the calls that team gets.
Buyers ring the moment a listing goes live. Every enquiry is answered and the viewing booked, even when the whole office is out.
Applicants ring about several flats at once. The agent asks your questions and books viewings for the ones who fit.
Tenants ring about repairs at all hours. Emergencies reach whoever is on call and the rest are logged for the morning.
Never authorises repair costs.
One phone line, two teams. The agent works out at the first question whether it's sales or lettings and routes the call.
Each branch keeps its own greeting, diary and rules, on one managed service with one monthly report.
Interest spikes when a development launches. The agent answers the plot and site questions you approve and books sales suite appointments.
Your team
It takes the overflow and the routine calls, so your team can focus on viewings, valuations and closing sales. You decide when it answers, branch by branch.
When should it answer?
Your team
Your team answers first, as now.
Your AI agent
If nobody picks up within a few rings, or everyone is out on viewings, the agent answers.
Your team
Your team answers in branch hours, as now.
Your AI agent
The agent covers lunch, evenings, Sundays and bank holidays.
Your team
Your team gets the calls that need a person, already explained.
Your AI agent
The agent answers every call, books viewings and valuations and puts the rest through.
Your team keeps
Change when it answers at any time. It's a setting, not a new contract.
Client feedback
Press play on a recorded call with our AI voice agent, set up for a real estate agency. Recordings for lettings, valuations, property management, new homes and multi-branch agencies are being prepared and stay marked as coming soon until they're checked.
A recorded call with our AI voice agent answering a property enquiry for a real estate agency.
Our AI voice agent qualifying a rental applicant and booking the viewing.
Our AI voice agent booking a valuation for a homeowner thinking of selling.
Our AI voice agent putting a tenant's out-of-hours leak through to the on-call manager.
Our AI voice agent answering plot questions and booking a sales suite appointment.
Our AI voice agent sending a caller to the right branch by the area they ask about.
Pricing
Three plans, billed monthly, no minimum contract. Every plan includes a managed agent, a British voice, a summary of every call and a monthly report. Prices exclude VAT.
One branch, one agent answering and booking viewings. Best for a single office with straightforward phones.
£249 a month + VAT, billed monthly
Then 60p a minute past your allowance.
Not included
For a branch where the phone is a real sales channel. Where most agencies should start.
£449 a month + VAT, billed monthly
Then 60p a minute past your allowance.
Not included
For several branches, or sales and lettings run separately, on one managed service.
£849 a month + VAT, billed monthly
Then 60p a minute past your allowance.
Not included
Local cover
Buyers and tenants trust a local number. Your agent answers on your existing line, or on a new one with your city's code. We set branches up by video call and phone from Hullbridge, Essex.
Good evening, you're through to the branch's AI assistant. Are you calling about a property, a valuation or a rental?
Covers Greater London
Real estate agents in LondonThanks for calling. Is this about a viewing, or a home you're thinking of selling?
Covers Birmingham and the West Midlands
Hello, you're through to the lettings team's AI assistant. Which flat are you calling about?
Covers Greater Manchester
Thanks for calling. I can book a viewing or a valuation for you. Which would you like?
Covers Leeds and West Yorkshire
Hello, you're through to the branch. Are you reporting a repair, or calling about a property?
Covers Liverpool and Merseyside
Good morning. Are you calling about one of our listings, or about letting your property?
Covers Bristol and the South West
Hello, you're through to the branch. Are you calling to book a viewing or a valuation?
Covers Sheffield and South Yorkshire
Thanks for calling. Are you a buyer, a tenant or a landlord?
Covers Nottingham and Nottinghamshire
Good afternoon. I can tell you about our listings or book you a viewing. Which would help?
Covers Leicester and Leicestershire
Hello, you're through to the lettings team. Are you calling about a property or a repair?
Covers Newcastle and Tyneside
Somewhere else? We set up branches in towns and cities across the UK. Ask us about your area
Getting ready
Tick what you already have to hand. Anything missing, we'll help you pull together on the discovery call. Most of it lives in your property software already.
0 of 6 ready
Questions
Straight answers on viewings, offers, tenant emergencies, property software and client data.
Ask us about your branch
Talk to a person on our UK team about your viewings, valuations and lettings calls. No sales script.
On the demo, try
Showing all 17 questions
Yes. Every agent says it is an AI assistant at the start of the call. Callers deserve to know, and anyone who would rather speak to a person can ask.
Yes. It checks real availability, follows your viewing rules, such as notice needed and accompanied viewings, and books the slot while the buyer is on the line.
Yes. Homeowners and landlords who ring about selling or letting are booked straight in with a valuer, with the property type, timescale and anything else your team wants to know before they arrive.
It asks the questions you set, such as position, mortgage in principle, move date or pets, and records the answers. It never gives mortgage or financial advice.
No. It never discusses, accepts or agrees offers, prices or terms, and never shares other buyers' details. It takes the details and puts the caller through to your negotiator, or books an urgent call back.
It follows the route you set. Urgent problems such as leaks or no heating go to your on-call property manager or approved contractor, and every report is logged for the morning.
Yes, on the Growth and Scale plans. You set the rules: offers, progression calls, tenant emergencies and anyone who asks for a person can be put through to the right phone. Outside your hours, and on the Starter plan, the agent takes a detailed message and sends it to your team.
It says so. The agent answers only from information you have approved, so when a question falls outside that, it offers to take a message or transfer the call. We review those moments and add the answers worth adding.
It works with most diaries and property software. We check yours on the first call and tell you plainly what connects directly and what needs a workaround.
You can keep your number and divert calls to the agent, either all of them or only the ones your team misses. If you want a local number for a new branch, we can set one up.
Starter goes live in 3 working days, Growth in 5 to 7 and Scale in 12 to 15. The clock starts once we have your listings, viewing rules and diary access. If your branches are more complex than usual, we give you a realistic timeline after the discovery call, before you commit to anything.
You remain the data controller and OMH acts as your processor under a written data processing agreement, in line with UK GDPR. We agree what is stored, where and for how long before go-live.
Only if you want them to be. Callers are told at the start of the call, and recordings are deleted on the schedule you set.
Only people who have given appropriate consent, such as buyers who asked for viewing feedback or a call back. We follow the UK PECR rules, screen lists against the Telephone Preference Service where required and act on opt-outs straight away. We don't run cold calling campaigns.
No. It takes the overflow and the routine calls, so your team can focus on viewings, valuations and closing sales. You choose when it answers: only when the lines are busy, only out of hours, or first on every call.
Our managed AI voice agent starts at £249 a month plus VAT with 300 minutes included, and a one-off setup fee from £795. Growth is £449 a month and Scale, for several branches, is £849 a month. Extra minutes cost 60p each on every plan.
Plans are billed monthly with 30 days' notice. We set out the terms in writing before you start, including what's included each month and what counts as extra. Every invoice shows your included minutes and any overage.
No questions match that
Try another word, or ring us on 020 3489 3934 and ask a person.
It's set up as a fictional heating company in Leeds and answers day and night. Standard call rates apply.
The demo line is being set up.Book a demo and we'll play you one on the call.
Three things to try
