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AI voice agents · Dental

AI Voice Agent for Dental Clinics
Every Patient Call Answered

Our AI voice agent answers every patient call on the first ring, books check-ups, fills cancellations and routes urgent calls, even in the 8am rush. It never gives clinical advice. We build it around your practice and manage it every month.

Live in as little as 3 working days · Keep your number · Billed monthly, 30 days' notice

What is an AI voice agent for dental clinics?

An AI voice agent is software that answers and makes phone calls for your practice in natural, spoken conversation. It works out whether the caller is a new patient, a registered patient or someone in pain, answers from fees and information you have approved, books appointments into your diary and passes anything clinical to your team, with a summary of the call.

Callers don't press buttons or leave voicemails. They say what they need, and the agent responds the way a well-trained dental receptionist would. The difference with OMH is that we set it up and run it for you: we write the script around your real calls, connect your diary and practice software, and keep improving it.

How a call goes

Watch the phone. Each step lights up as the call reaches it.

  1. It listens.It hears whether it's a booking, a change, a treatment question or something urgent as the patient speaks.
  2. It works out the answer.It matches the request to your diary, fees and booking rules.
  3. It replies and acts.It answers in a natural voice, books the appointment or puts the call through.
  4. It reports back.Your team gets a summary of every call. Callers can interrupt or change their mind at any point.

Try it: pick a call and a tone, then listen in

Albion Square Dental0161 496 0123, Manchester 00:00
Amy, AI assistant

CallerI'd like to register as a new patient. Do you have anything this week?
AmyYes. I have Thursday at 9:10 with Dr Patel. Shall I book it?

First visit booked: Thu 09:10

Summary sent to reception: new private patient, forms sent by text

A day at your practice

Calls don't arrive evenly.
Neither do the misses.

An illustrative weekday at a busy three-surgery practice. Most missed calls land in the 8am rush, over lunch and after closing, which is exactly when nobody is free to pick up.

Calls by hour, one weekday

232 calls, 79 missed (34%). Hover or tap a bar for the hour.

Illustrative figures, not data from a real business. Your phone provider's call log shows your own pattern.

  1. 08:00The morning rush

    Patients in pain ring at 8 on the dot. One receptionist, two lines and a queue at the desk.

  2. 12:30Lunch cover

    One person on the desk, or nobody. The phone rings out while they check a patient in.

  3. 18:00After closing

    Patients ring after work. Voicemail picks up and many hang up without leaving a message.

  4. Work out what it costs your practice

What's included

What it does for your practice,
and what we run for you

New patients, check-ups, urgent calls, recalls and the questions in between, handled the way a good dental receptionist would. Pick a capability to see it in action. Features marked Growth and Scale aren't on Starter.

First-ring answering, 24/7

The agent

Every patient call answered straight away, from the 8am rush to lunchtimes, evenings and bank holidays. No engaged tone and no hold music.

OMH, for you

We divert your practice line, set your opening hours and agree what it picks up and when: overflow, out of hours or every call. Nothing goes live without your sign-off.

Your clinicians stay in charge

You decide the rules before it answers a single call. Out of hours, urgent calls go to your emergency line or the NHS 111 details you choose, never to a voicemail.

It handles

  • Bookings, moves and cancellations
  • New patient registration details
  • Opening hours, parking and directions
  • Fees and plans from your price list

It hands to your team

  • Pain, swelling or anything clinical
  • Complaints and sensitive calls
  • Anyone who asks for a person
  • Questions it has no approved answer for

It never

  • Gives clinical or medical advice
  • Assesses symptoms or urgency itself
  • Pretends to be a person
  • Calls patients who have not agreed to it

Works alongside your practice software

Bookings and notes go where your team already looks. We check your setup on the first call and tell you plainly what connects directly and what needs a workaround.

  • Dentally
  • Software of Excellence
  • Pearl
  • Aerona
  • Google Calendar
  • Microsoft 365

How it works

Live in 3 to 15 working days. Answering every patient after that.

Part 1: Setup, done for you

  1. 01

    Connect

    You divert your practice line. We link your diary, plus your practice management software on Growth and Scale.

    Practice line diverted

  2. 02

    Train

    We load your price list, NHS and private rules, emergency route and booking rules.

    Booking rules set

  3. 03

    Test together

    You and your reception team ring it and try to trip it up. Nothing goes live without your sign-off.

    3 test calls passed

  4. 04

    Go live

    It answers on the first ring, from the 8am rush to bank holidays. We check and tune the first two weeks of live calls at no extra cost.

    Live and answering

Starter goes live in 3 working days, Growth in 5 to 7 and Scale in 12 to 15. The clock starts once we have your price list, booking rules and diary access.

Part 2: What happens to a new patient enquiry (Growth and Scale)

From website enquiry to a call back in under a minute.

Step 1: A patient finds youOn Google or your website
Step 2: They enquireA form, an email or a call
Step 3: The lead landsIn your practice system
Step 4: Your agent rings themWithin 60 seconds

Step 5: Then one of three things happens:

  • A first visit bookedIn your diary
  • A warm transferPut through to reception
  • A follow-upIf they are not ready yet
Step 6: A summary and tagsWritten back to your system
Answer speed
1st ringanswer speed
New lead call time
60 secto call new patient enquiries(Growth and Scale)
Hours
24/7bank holidays included
Clinical advice given
0clinical advice given

Use cases

Dental use cases by type of call

A dental front desk gets the same eight kinds of call, day in, day out. We script your agent around each one. Pick a call to see how the agent handles it.

New patients01 / 08

New patients: booked while they are still on the phone

New patients ring around until someone answers. The agent takes the details your practice needs, checks your new-patient slots and books the first visit.

  • Takes contact details and NHS or private preference
  • Books the first visit with the right dentist
  • Sends forms and directions by text

Not sure how your calls would fit?

Tell us who rings your practice and why. We'll map your calls and show you what the agent would handle and what it would pass to reception.

Book a 30-Minute Demo

Practices

Built for every kind of
dental practice

We set up AI voice agents for NHS, private and mixed practices, cosmetic and implant clinics, orthodontists and dental groups, each one scripted around the calls that practice gets.

NHS Practices

Phones ring hardest when NHS appointments open. The agent explains availability by your rules and keeps the waiting list moving.

  • Explains NHS availability as you word it
  • Adds patients to your waiting list
  • Books registered patients in

Private Practices

Private patients expect to be answered first time. The agent books them in and answers fee and plan questions from your price list.

  • Answers fees from your price list
  • Explains membership plans as you word them
  • Books new private patients straight in

Mixed NHS & Private

Two sets of rules, one phone line. The agent asks which applies at the first question and books by the right rules.

  • Asks NHS or private at the first question
  • Follows the right booking rules for each
  • Passes eligibility questions to reception

Cosmetic & Implant Clinics

Treatment enquiries are worth a lot and often come in at weekends. The agent answers your approved treatment details and books consultations.

  • Implant, aligner and whitening enquiries
  • Books consultations with the right clinician
  • Notes interest for your treatment coordinator

No clinical advice given.

Orthodontists

Parents ring about assessments and adjustments around school hours. The agent books, moves and answers the practical questions.

  • Books assessments and adjustments
  • Takes referral details for your team
  • Moves appointments around school times

Dental Groups

Each practice keeps its own greeting, diary and rules, on one managed service with one monthly report.

  • A greeting and diary for each practice
  • Routing by location or by treatment
  • Per-practice reports on calls and bookings

Your team

Will it replace your receptionists?
No.

It takes the overflow and the routine calls, so your team can look after the patients in front of them.

When should it answer?

  1. Call comes in
  2. Rings reception
  3. No answer: agent picks up

Your team

Your team answers first, as now.

Your AI agent

If nobody picks up within a few rings, or every line is busy, the agent answers.

Your team keeps

  • The patients in the room
  • Anything clinical
  • Complaints and sensitive calls
  • Anyone who asks for a person
  • The final say on every rule and script

Change when it answers at any time. It's a setting, not a new contract.

Client feedback

Dental call recordings, on the way

Voice agents are a new service for us, so we haven't filled this wall with invented praise. Recordings of each of these dental calls are being prepared and stay marked as coming soon until they're checked. Book a demo to hear one set up for a practice today.

8
kinds of dental call it's scripted for
0
clinical advice given, on any call
10
UK cities with local numbers
0:00 / --:--

AI Voice Agent for New Patients

Our AI voice agent registering a new patient and booking their first visit.

0:00 / --:--

AI Voice Agent for Urgent Dental Calls

Our AI voice agent booking a patient with swelling into the emergency slot, with no advice given.

0:00 / --:--

AI Voice Agent for Check-ups

Our AI voice agent moving a check-up to a time that suits the patient.

0:00 / --:--

AI Voice Agent for Cancellations

Our AI voice agent rebooking a cancellation and offering the gap to the waitlist.

0:00 / --:--

AI Voice Agent for Recalls

Our AI voice agent calling a consented patient who is due a hygiene visit.

0:00 / --:--

AI Voice Agent for Treatment Enquiries

Our AI voice agent answering an aligner enquiry and booking a consultation.

Pricing

AI voice agent pricing for dental clinics

Three plans, billed monthly, no minimum contract. Every plan includes a managed agent, a British voice, a summary of every call and a monthly report. Prices exclude VAT.

Starter

One practice, one agent answering and booking. Best for a single site with straightforward phones.

£249 a month + VAT, billed monthly

Included
300minutes a month
Setup
£795one-off fee
Live in
3working days

Then 60p a minute past your allowance.

  • Answers every inbound call, day and night, on your existing number
  • Answers only from your approved information
  • Books appointments into one diary
  • Takes a proper message when it can't help, with name, number and reason
Everything included and what isn't
  • Texts the caller a confirmation
  • Emails you a written summary of every call
  • A British voice, your greeting and your opening hours
  • Monthly usage report

Not included

  • Writing into a CRM
  • Live transfer to a person
  • Out-of-hours routing rules
  • Outbound calling
  • More than one practice
Book a 30-Minute Demo
Where most practices start

Growth

For a practice where the phone fills the diary. Where most practices should start.

£449 a month + VAT, billed monthly

Included
500minutes a month
Setup
£1,295one-off fee
Live in
5 to 7working days

Then 60p a minute past your allowance.

  • Everything in Starter
  • Live transfer to a person, with everything the caller already said passed across
  • Out-of-hours and overflow rules you set
  • Writes each enquiry into your practice management system
Everything included and what isn't
  • Calls new patient enquiries within 60 seconds
  • Routes calls at the first question, for example new patients, urgent or treatments
  • Missed-call recovery: an automatic text to the caller and a callback task for your team
  • Outbound calls to patients who have consented, for recalls, reminders and no-shows
  • Recording and searchable transcript of every call
  • Monthly optimisation call: we read the transcripts and improve the script
  • Up to three enquiry routes

Not included

  • A second practice, site or agent
  • A second CRM or system
  • Call outcomes reported against your ad spend
Book a 30-Minute Demo

Scale

For groups of practices or sites, each with its own diary, on one managed service.

£849 a month + VAT, billed monthly

Included
900minutes a month
Setup
£1,995one-off fee
Live in
12 to 15working days

Then 60p a minute past your allowance.

  • Everything in Growth
  • Up to three practices or sites, each with its own script, voice and diary
  • Routing across practices by where the patient is or what they ask for
  • Per-practice reporting, so you can see which site converts its calls
Everything included and what isn't
  • Call outcomes reported alongside your Google Ads and website data
  • Script and knowledge updates within one working day
  • A named account manager
  • Quarterly review with a senior strategist

Not included

  • A fourth practice or site (a priced add-on)
  • Bespoke software development
  • Integrations we haven't built before (quoted separately)
Book a 30-Minute Demo
VAT
All prices exclude VAT.
Minutes
We count answered inbound calls and connected outbound calls. Unused minutes don't roll over, and we warn you at 80% of your allowance. Minutes past your allowance cost 60p each on every plan.
Setup
The one-off fee covers discovery, the build, the integrations and supervised checks on your first two weeks of live calls. We agree it in writing before work starts.
Extra practices
Scale includes up to three. Each extra one is £495 setup and £49 a month. Above six, we quote the whole service.
Contract
Billed monthly, with 30 days' notice.
Integrations
What connects depends on the software you use. We confirm it on the discovery call.
Delivery
The clock starts once we have your price list, booking rules and diary access.

Local cover

Dental practices across the UK. A local number for each practice.

Patients trust a local number. Your agent answers on your existing line, or on a new one with your city's code. We set practices up by video call and phone from Hullbridge, Essex.

  • Local 020 number

    London

    Good morning, you're through to the practice's AI assistant. Are you calling to book, or about something urgent?

    Covers Greater London

    Dental practices in London
  • Local 0121 number

    Birmingham

    Thanks for calling. Are you a registered patient, or would you like to join the practice?

    Covers Birmingham and the West Midlands

  • Local 0161 number

    Manchester

    Hello, you're through to reception's AI assistant. Would you like a check-up or a hygiene visit?

    Covers Greater Manchester

  • Local 0113 number

    Leeds

    Thanks for calling. I can book, move or cancel an appointment for you. Which would you like?

    Covers Leeds and West Yorkshire

  • Local 0151 number

    Liverpool

    Good morning. If you're in pain, I can tell you today's urgent options. How can I help?

    Covers Liverpool and Merseyside

  • Local 0117 number

    Bristol

    Hello, you're through to the practice. Are you calling about a treatment, such as aligners?

    Covers Bristol and the South West

  • Local 0114 number

    Sheffield

    Good afternoon. Would you like to book with a dentist or a hygienist?

    Covers Sheffield and South Yorkshire

  • Local 0115 number

    Nottingham

    Thanks for calling. Is this about an NHS or a private appointment?

    Covers Nottingham and Nottinghamshire

  • Local 0116 number

    Leicester

    Hello. I can talk you through our fees and payment plans, or book you in. Which would help?

    Covers Leicester and Leicestershire

  • Local 0191 number

    Newcastle

    Good evening, the practice is closed. I can book you in, or give you the urgent care details.

    Covers Newcastle and Tyneside

1 / 10
Book a 30-Minute Demo

Somewhere else? We set up practices in towns and cities across the UK. Ask us about your area

Getting ready

What we'll need from your practice

Tick what you already have to hand. Anything missing, we'll help you pull together on the discovery call. Most of it is already in your practice system.

Book your discovery call

0 of 6 ready

Questions

What dental practices
ask us first

Straight answers on clinical safety, emergencies, NHS and private patients, practice software and patient data.

Ask us about your practice

Talk to a person on our UK team about your new patient, urgent and recall calls. No sales script.

On the demo, try

  1. 1Book a check-up for next week as a new patient
  2. 2Say you have toothache and hear how it routes you
  3. 3Ask something it can't know, and hear what it does
Book a Voice Agent Demo

Showing all 17 questions

Will patients know they are talking to an AI?

Yes. Every agent says it is an AI assistant at the start of the call. Patients deserve to know, and anyone who would rather speak to a person can ask.

Does it give clinical or medical advice?

No. The agent never assesses symptoms, suggests treatment or gives medical advice. It books, answers practical questions from information you approve and passes anything clinical to your team.

What happens with dental emergencies out of hours?

It follows the route you set. That could be your on-call dentist, your emergency line, or giving NHS 111 details. Every urgent call is flagged at the top of the morning summary.

Does it work for NHS and private patients?

Yes. It follows your rules for each: NHS availability and waiting lists, private fees from your price list, and any plan or membership details you approve.

How does it handle elderly or anxious patients?

It speaks clearly, takes its time and repeats details when asked. Anyone who wants a person is put through in your opening hours, or a message is taken for a call back.

Can it fill last-minute cancellations?

Yes. When a patient cancels, it offers to rebook them, then offers the free slot to waitlist patients who agreed to short-notice offers.

Can the agent put a patient through to reception?

Yes, on the Growth and Scale plans. You set the rules: urgent calls, complaints, treatment questions and anyone who asks for a person can be put through to the right phone. Outside your hours, and on the Starter plan, the agent takes a detailed message and sends it to your team.

What happens when the agent doesn't know the answer?

It says so. The agent answers only from information you have approved, so when a question falls outside that, it offers to take a message or transfer the call. We review those moments and add the answers worth adding.

Does it work with our practice management software?

It works with most diaries and practice systems. We check yours on the first call and tell you plainly what connects directly and what needs a workaround.

Can we keep our phone number, or get a local one?

You can keep your number and divert calls to the agent, either all of them or only the ones reception misses. If you want a local number for a new practice, we can set one up.

How long does setup take?

Starter goes live in 3 working days, Growth in 5 to 7 and Scale in 12 to 15. The clock starts once we have your price list, booking rules and diary access. If your practice is more complex than usual, we give you a realistic timeline after the discovery call, before you commit to anything.

Is patient data kept safe?

You remain the data controller and OMH acts as your processor under a written data processing agreement, in line with UK GDPR. We agree what is stored, where and for how long before go-live.

Are calls recorded?

Only if you want them to be. Patients are told at the start of the call, and recordings are deleted on the schedule you set.

Can it call patients about recalls?

Only patients who have agreed to reminders. We follow the UK PECR rules and act on opt-outs straight away; opt-outs are removed the same day. We don't run cold calling campaigns.

Will it replace our receptionists?

No. It takes the overflow and the routine calls, so your team can look after the patients in front of them. You choose when it answers: only when the lines are busy, only out of hours, or first on every call. Anything clinical, sensitive or complicated still goes to your team.

How much does an AI voice agent cost for a dental practice?

Our managed AI voice agent starts at £249 a month plus VAT with 300 minutes included, and a one-off setup fee from £795. Growth is £449 a month and Scale, for groups of practices, is £849 a month. Extra minutes cost 60p each on every plan.

Is there a minimum contract?

Plans are billed monthly with 30 days' notice. We set out the terms in writing before you start, including what's included each month and what counts as extra. Every invoice shows your included minutes and any overage.

Book a Demo Call 020 3489 3934

Book a 30-minute demo for your practice

  1. 1Pick a time
  2. 2Your details
When suits you?

These are UK times. We'll confirm by email, or suggest another if it's taken.

Day

Time