Warranty - Dedicated to Customer Care

At Online Marketing Help we are 100% confident in our ability to deliver excellent Online Marketing Help to our customers but we also understand that a website is generally a significant investment for our customers. 

We also understand that you need your website up and running and working to its full potential to make your business as successful as it possibly can be. 

With this in mind and with feedback taken from our clients we have added an option to purchase a 1,3 or 5 year website warranty. 

So what does this mean for you? 

Well by standard our websites come with a 30 day guarantee to help you get through any minor “teething” issues you may have with working your way round it and getting to grips with all of it.

For some of our clients 30 days is fine and should they have any issues down the line they will reach out and pay an hourly rate for one off maintenance issues. 

For many others though they like to have peace of mind, if you are heavily reliant on your website and don’t have a technical team within your business the warranty we offer is well worth the small monthly investment. 

It’s a little like insurance, you don’t really want it or need it until you want it or need it and then you wish you had, had it all along. Our warranty gives you peace of mind and makes sure that your website keeps working without any worries.

*The warranty can be taken out for 1, 3 or 5 years and can be extended should you wish to.*

The warranty covers the following aspects:

Maximum 48 hour response period for any support requests

Support and help with error messages and loading problems

Load issues with images or video content

Support and assistance with issues with CRM, database or e-commerce integrations

Support with viewing problems where a browser may be causing caching issues

Broken links fixed

General technical support and advice to make sure your website is running

Support and assistance should your website be hacked or vandalised

Exclusions

Hosting

Error through neglect

Websites built by another agency or company

Warranty pricing

1 year

£600 + VAT
  • £600 you would only need to use 12 technical hours in the year and it would cost you more
  •  

3 year

£1600 + VAT
  • £1600 you would only need to use 24 technical hours in 3 years and it would cost you more
  •  

5 year

£2400 + VAT
  • £2400 you would only need to use 36 technical hours in 5 years and it would cost you more
  •  

Get in Touch

Need help with one of our services? Get in contact with our Customer Support Team.

Client Testimonials & Reviews

Google is always changing how they handle search engine results. Before I hired Digital Marketing to handle my business’s marketing efforts, I would roll my eyes every time I heard that Google was making yet another change. Now with Online Marketing Helps support I can put my feet up and relax

Karl Weller

United Kingdom

Digital Marketing has been working with me for a couple of years now. We’ve done it all, from PPC marketing to website development and SEO.
I have worked with them for a while now. Helped me understand the difference between good content and great content.

Kiera Taylor-Elton

United Kingdom

Really grateful for the support with our ads on google. I was starting to feel like I was going to get anywhere with getting new client. Everything just seemed really confusing and I was scared to just waste money. Glad I found these guys and they are now managing it for me.

Tania Smyths

United Kingdom

Sent me a range of logos to choose from, all with the colors I requested and with the minimalist style I was going for. There were even a couple of alternative ideas included as a bonus (which ended up being my favorites)! Highly recommend!

Jade Stanton Hauser

United States

Been looking around for assistance with my online marketing, it’s a bit of a minefield as we all know. Found these guys through a friends recommendation. The attention to detail on my project was a breath of fresh air as I was looking for that personal touch. Good listeners and certainly in my case delivering exactly what I wanted, onwards and upwards.

Gary Smart

United Kingdom

I have wanted to do my own SEO as I wanted to learn I cake across this company and was offered a free mini SEO audit after this I asked for more information. I paid for a full SEO website audit and have been tackling my website SEO. It’s given me some great direction and they have even given me some additional tips. Thank you

Paige

United Kingdom

Great to work with a company that aren’t so pushy on the sales front. Thanks for your help. Look forward to working with you again on the next project.

Ellis Johnson

United Kingdom

I needed to get my website ranking on google and found SEO a bit confusing. Found these guys via a recommendation and haven’t looked back. Been working with them for 4 months now. Thank you

Hannah

Ireland

I used online marketing help to help me with my logo and website and it’s the best decision I have made. Things I was really struggling with they made 10 times easier would highly recommend them.

Tom Kendle

United Kingdom

Online Marketing Help is a great company to work with. I got SEO done by them and it helped my business a lot by their service. Thanks…I would recommend OMH to anyone looking for SEO services.

Reetika Puranik

Italy

Online Marketing Help have been doing our google ads campaign and we have seen such a massive ROI compared to what we had previously seen with us doing it ourself. Thank you

Starling

United Kingdom

Really great company. They helped with all my website queries and were very efficient. I would highly recommend and will be using them again in the future.

Erin

United Kingdom

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