Warranty - Dedicated to Customer Care

At Online Marketing Help we are 100% confident in our ability to deliver excellent Online Marketing Help to our customers but we also understand that a website is generally a significant investment for our customers. 

We also understand that you need your website up and running and working to its full potential to make your business as successful as it possibly can be. 

With this in mind and with feedback taken from our clients we have added an option to purchase a 1,3 or 5 year website warranty. 

So what does this mean for you? 

Well by standard our websites come with a 30 day guarantee to help you get through any minor “teething” issues you may have with working your way round it and getting to grips with all of it.

For some of our clients 30 days is fine and should they have any issues down the line they will reach out and pay an hourly rate for one off maintenance issues. 

For many others though they like to have peace of mind, if you are heavily reliant on your website and don’t have a technical team within your business the warranty we offer is well worth the small monthly investment. 

It’s a little like insurance, you don’t really want it or need it until you want it or need it and then you wish you had, had it all along. Our warranty gives you peace of mind and makes sure that your website keeps working without any worries.

*The warranty can be taken out for 1, 3 or 5 years and can be extended should you wish to.*

The warranty covers the following aspects:

Maximum 48 hour response period for any support requests

Support and help with error messages and loading problems

Load issues with images or video content

Support and assistance with issues with CRM, database or e-commerce integrations

Support with viewing problems where a browser may be causing caching issues

Broken links fixed

General technical support and advice to make sure your website is running

Support and assistance should your website be hacked or vandalised

Exclusions

Hosting

Error through neglect

Websites built by another agency or company

Warranty pricing

1 year

£600 + VAT
  • £600 you would only need to use 12 technical hours in the year and it would cost you more
  •  

3 year

£1600 + VAT
  • £1600 you would only need to use 24 technical hours in 3 years and it would cost you more
  •  

5 year

£2400 + VAT
  • £2400 you would only need to use 36 technical hours in 5 years and it would cost you more
  •  

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